Downsizing and the impact on employee job satisfaction: An analysis of employee job satisfaction with regard to organisational downsizing and merger, between two major BT business departments - BT Retail and BT Wholesale Markets

Abstract

This dissertational report represents analytical findings and conclusions following a six month investigation into the issue of downsizing and its impact on employee job satisfaction. Through qualitative, case-study research, the aim was to explore not only the impact on job satisfaction downsizing had on employees, but also to identify existing literature, in order to understand and establish the subjects being studied. The data is drawn from two stages of case study research. Stage one involved a literature review of downsizing and employee job satisfaction. This was necessary, in order to build a theoretical background, allowing the author to discuss the findings with the primary research resulting from the survey. Stage two consisted of the primary research tool relating to a distributed questionnaire to one hundred and eight two (182) employees from British Telecom's retail division, identified as the most affected staff group of the BT downsizing strategy. The main results from this study are presented through tables and pictorial diagrams and are aligned to the existing literature in order to present any similarities with the existing literature or is there new evidence stating opposites the existing literature. The aims of the investigation are to analyse post downsizing, job satisfaction scores using a job satisfaction survey (JSS).