AbstractChester College developed its first formal Information Strategy in 1999, within which was the major commitment to develop an integrated web-based information system to replace the majority of unintegrated and/or paper-based systems used across the institution. The system, ‘IBIS’ (Internet-Based Information System), was seen as a major driver for instigating change and had a broad range of objectives beyond the purely functional ones, including the changing of work practices and a realignment of attitudes and culture. In 2001 College committees received a summary of functional changes resulting from IBIS. However, a number of authors suggest that to gain a real understanding of the impact which an information system has achieved within its organisation it is necessary to take into account a whole range of issues, attitudes, and perceptions at both individual and workgroup level. To date no such appraisal has been undertaken within Chester College, though the available literature suggests that the College is anything but unique in this as few firms successfully undertake the exercise in practice. This present research study was therefore undertaken in order to assess the impact that IBIS had achieved during its first four years of development and implementation. A questionnaire, the design of which was informed by a literature survey and exploratory interviews with three staff, was issued to 55 current academic staff members who had been employed full-time by the institution prior to the introduction of IBIS. The 50 responses were analysed in tabular form for perceived impacts upon individuals, workgroups and the institution as a whole. The conclusion reached was that, overall, IBIS has achieved a positive impact within the College and the potential benefits identified within the 1999 strategy were being achieved. However, a number of issues were identified from the analysis which were leading to the potential impact being lessened for certain individuals and workgroups, resulting in some loss of organisational efficiency and effectiveness. Recommendations are proposed to address these issues.
PublisherUniversity College Chester
TypeThesis or dissertation
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