The public sector scorecard: A critical evaluation of its application in third sector supported housing services

Abstract

The context of the dissertation is set in chapter one with the introduction to the dissertation, details of the background and justification for the research are provided, the research question, the research aims and objectives and an explanation of key terms used during the research are set out. The dissertation continues with a summary of the literature on performance management and provides a synthesis of the literature on the balance scorecard and public sector scorecard including a review and critique regarding their application. Having set the research in context and summarised the literature an overview of the research design and research process is presented including details of the data collection and data analysis methods used, the sampling method used and the limitations of the research. The findings from the research are then set out including an interpretation and discussion regarding their relevance and implications both in respect of the literature and the Supporting People program. The research conclusions are then provided, contextualised within the existing academic literature, and an evaluation of the adopted methodology is presented. Finally, the dissertation outlines the key recommendations arising from the research including the need for further research. A number of appendices are provided including a detailed account of how the data was marshalled.