• Challenges and Issues facing Ethnic Minority Small Business Owners: The Scottish experience

      Ullah, Farid; Rahman, Zillur; Thompson, Piers; University of Chester (SAGE, 2018-01-23)
      Abstract Studies investigating the challenges and barriers faced by ethnic minority entrepreneurs have often concentrated on areas where there is a large supportive ethnic minority community. Less work has been conducted on the experience of those entrepreneurs operating in cities where such ethnic resources may be less widely available. Considered from the perspective of mixed embeddedness framework, this study uses face-to-face interviews with 25 ethnic minority entrepreneurs to gain a greater understanding of the constraints experienced by the starting and running businesses in one such location, the Scottish city of Aberdeen in the United Kingdom. Although issues found by previous studies such as access to funding remain an issue, the entrepreneurs indicated problems with access to labour as United Kingdom Border Agency’s immigration rules and tightening of the Post Study Work visa have had a profound effect on these entrepreneurs. The results imply that the weakening of the ethnic resource microsphere has not opened up opportunities which are exploited by the entrepreneurs, but they have still been exposed to external forces from the regulatory macrosphere. Both entrepreneurs and policymakers need to think carefully about the retention, training and recruitment of staff. In particular, the wider ramifications of immigration rule changes need to be considered, but also whether entrepreneurs need to be more open to the potential of recruiting non-ethnic employees and if so what support is required to achieve this.
    • Chester Forum VII. "The Northern Powerhouse and Developing World-Class Competitiveness" Proceedings, Wednesday 11 May 2016 Boardroom, MBNA, Chester Business Park

      Harris, Phil; Sidsaph, Henry; Zhao, Y.; Okeke, C.; University of Chester (Business Research Institute, University of Chester, 2016-10-27)
      Proceedings of this major regional conference
    • Cognitive Influences shaping Grade Decision Making

      Pownall, Ian; Kennedy, Victoria; University of Chester; Liverpool Hope University (Emerald, 2019-04-01)
      Whilst the marking process is a well explored area, there is limited analysis of the influences that shape the intention grading decision at the point at which it is made. This can be particularly important when those influences may vary during the marking process making reflective analyses also difficult to explore. We draw upon a small sample of assessed scripts from two UK HEIs and undertake a factor analysis of potentially important influences that shape the grading decision at the cognitive point it is made. Our findings indicate that for the sample analysed, the markers most important influences were those associated with the normative view of marking although they also suggest potential influences from when the script was graded and the fatigue of the marker concerned. Our findings indicate that for the sample analysed, the markers most important influences were those associated with the normative view of marking although they also suggest potential influences from when the script was graded and the fatigue of the marker concerned. The work is confined to undergraduate management students and limited by the sample size.A factor analysis reveals the cluster of influences that contribute to observed grade outcomes, but provides less clarity upon relative interdependencies between those factors.There are additional constraints in that the constructed data collection tool was self administered. The data collection instrument (VBA Excel workbook) is we believe, quite innovative in capturing immediate cognitive reflections. It could be developed for other decision making research. We also believe there are staff developmental outcomes from the work, to sustain and enhance assurance in the grading process. As far as we can determine, research that has explored the influences shaping grading and mark allocation tends to be reflective or after the event. Our research data is constructed at the same time as the grade / mark is determined.
    • The Contrarian’s Guide to Leadership, Book Review

      Manning, Paul; The University of Liverpool
      Book Review
    • Creative problem solving for managers: Developing skills for decision making and innovation

      Proctor, Tony (Routledge, 2005-06-06)
      This book discusses the importance of creativity in business, theories of creative problem solving, brainstorming, lateral thinking, computer assisted problem solving, and how to implement ideas.
    • Critical discourse analysis and the questioning of dominant, hegemonic discourses of sustainable tourism in the Waterberg Biosphere Reserve, South Africa

      Lyon, Andrew; Hunter-Jones, Philippa; University of Chester; University of Liverpool (Taylor & Francis, 2019-01-14)
      The aim of this paper is to demonstrate how critical discourse analysis (CDA), an under-utilised methodological approach, can be used to critically question the dominant, hegemonic discourses surrounding sustainable development and sustainable tourism development. The Waterberg Biosphere Reserve in South Africa provides the study context. The United Nations Sustainable Development Goals (SDGs) provide the framework for review, sustainable development an integral part of this framework. This research study examines three SDGs in particular: discourses surrounding SDG 4 (quality education), SDG 8 (decent work and economic growth) and SDG 15 (life on land). Interviews (n=35) were conducted, in South Africa, with multiple stakeholder groups. CDA techniques were applied to data analysis to examine the sustainable development/sustainable tourism discourses attached to the SDGs under review. Neoliberal discourses linked to the economy, the environment, and a sustaining of the tourism industry through top-down planning and unequal power distributions emerged. Conclusions reflect both upon the opportunities utilising a tool such as CDA presents, along with the limitations to take account of in applying it. CDA applications which explore SDGs by listening to the voices of the poor are suggested as one avenue for further research.
    • Crowdfunding industry—History, development, policies, and potential issues

      Zhao, Ying; Harris, Phil; Lam, Wing; University of Chester (Wiley, 2019-03-14)
      Crowdfunding has gained a great deal of attention from policy makers, researchers, and practitioners. This paper attempts to provide an overview of the history and development of the industry and discusses different types of crowdfunding and their public policies. It is identified that the operation of peer‐to‐peer lending and equity‐ based crowdfunding is regulated by the Financial Authority; the reward‐based crowdfunding (RBC) and donation‐based crowdfunding (DBC) is yet to be regulated, neither in the United Kingdom or United States. The lack of rules and regulations in the latter two models highlights the burning issues such as potential fraud and mal- practice. Therefore, we suggest that it is timely to consider regulating the two types of crowdfunding possibly by governance mechanism with reporting requirements to keep track of the fund and to provide timely information. Additionally, it is advisable that practitioners to work on an agreed framework to establish industry standard, so potential investors can compare and assess the quality of projects easily. Finally, the management of crowdfunding platforms especially the RBC and DBC platforms should be improved. The ease of launching campaigns has made it difficult for both initiators and investors to succeed in the crowdfunding process. Further research to develop some form of assessment framework would be useful to both parties.
    • Culture, the missing link in value creation and governance in knowledge-intensive institutions?

      Millar, Carla C. J. M.; Peters, Kai; Millar, Hartley P. (Wiley, 2018-02-09)
    • Dark Open Innovation in a Criminal Organizational Context: the Case of Madoff’s Ponzi Fraud

      Manning, Paul; Stokes, Peter; Visser, Max; Rowland, Caroline A.; Tarba, Shlomo Y.; University of Chester; De Montfort University; Radboud University; University of Central Lancashire; University of Birmingham (Emerald, 2018-06-11)
      his paper investigates the processes of open innovation in the context of a fraudulent organization and, using the infamous Bernie L. Madoff Investment Securities (BLMIS) fraud case, introduces and elaborates upon the concept of dark open innovation. The paper’s conceptual framework is drawn from social capital theory, which is grounded on the socio-economics of Bourdieu, Coleman and Putnam and is employed in order to make sense of the processes that occur within dark open innovation. Given the self-evident access issues, this paper is necessarily based on archival and secondary sources taken from the court records of Madoff v New York—including victim impact statements, the defendant’s Plea Allocution, and academic and journalistic commentaries—which enable the identification of the processes involved in dark open innovation. Significantly, this paper also represents an important inter-disciplinary collaboration between academic scholars variously informed by business and history subject domains. Although almost invariably cast as a positive process, innovation can also be evidenced as a negative or dark force. This is particularly relevant in open innovation contexts, which often call for the creation of extended trust and close relationships. This paper outlines a case of dark open innovation. A key implication of this study is that organizational innovation is not automatically synonymous with human flourishing or progress. This paper challenges the automatic assumption of innovation being positive and introduces the notion of dark open innovation. Although this is accomplished by means of an in-depth single case, the findings have the potential to resonate in a wide spectrum of situations. Innovation is a concept that applies across a range of organization and management domains. Criminals also innovate; thus, the paper provides valuable insights into the organizational innovation processes especially involved in relation to dark open innovation contexts. It is important to develop and fully understand the possible wider meanings of innovation and also to recognise that innovation—particularly dark open innovation—does not always create progress. The Caveat Emptor warning is still relevant. The paper introduces the novel notion of dark open innovation.
    • The dark side of social capital: Lessons from the Madoff case

      Manning, Paul; Leeds Metropolitan University
      Book chapter exploring the dark-side of the social capital concept.
    • Demographic factors, personality and entrepreneurial inclination

      Zhou, Jinbo; Tang, Xiao; Lam, Wing; Guangxi Normal University, University of Chester (Guangxi Social Science Association, 2018-06-08)
      This paper looks at the demographic factors of undergraduate and postgraduate students and explore their psychological characteristics in different aspects that related to entrepreneurial intention. 根据选取的335名在校大学生和研究生,探讨4种人口统计学因素[包括性别、年龄、家庭背景、学院 (经管类和非经管类)]及6种心理特征(包括控制点、成就需求、模糊容忍度、风险偏好、自信和创新的)对创 业意愿的影响。结果表明:成就需求、模糊容忍度、自信和创新在区分企业家和非企业家时具有重要意义,而控 制点和风险偏好没有表现出显著差异。除这6种心理特征外,研究结果还强调了家庭背景和学院在创业意愿预 测中起决定作用。这项研究对我国教育体制政策制定产生了巨大影响,同时弥补了中国样本的缺失
    • Determinants of Brand Loyalty: A Study of the Experience-Commitment- Loyalty Constructs

      Maheshwari, Vishwas; Lodorfos, George; Jacobsen, Siril; Univresity of Chester, Leeds Beckett University, Software Innovation Norway (Sciedu Press, 2014-11-16)
      Marketing strategies for brands have shifted its focus on relationships and value creation that directly links to brand loyalty, is the main focus of this paper and two key factors: brand experience and brand commitment, within automotive sector, are investigated to examine relative relationships. These factors have already been established to have a connection to brand loyalty. However, as brand commitment consists of both affective and continuance commitment, it is still somewhat unclear about which of these aspects of commitment has the greatest, or most important impact on brand loyalty. Moreover, the existing research and literature surrounding the brand experience construct is extensive. However, it is not entirely clear regarding this construct’s relationship to brand loyalty. While some authors claim that it affects brand loyalty directly, others have found that it is a dependent variable, which, alone does not have any immediate effect on brand loyalty. This study also investigates a connection between brand experience and brand loyalty as far as automotive sector is concerned, both with and without commitment as a mediator. As a result, continuance commitment was found to not have any considerable impact on the consumer’s loyalty towards a brand, it is assumed that factors such as price and other available alternatives dos not influence this desire to maintain said relationship.
    • Digital Marketing and Young Consumers

      Maheshwari, Vishwas; Sinnott, Karl; Morris, Bethan; University of Chester; Staffordshire University (Routledge, 2017-11-22)
      The digitalisation of media fuelled by remarkable technological advancement has changed the landscape of the business environment and the variety of functions within it since the initial development of the Internet. This includes key business operations of marketing and its relative activities such as advertising, direct and personal selling, relationship building, branding and brand development for enhancing communication to serve existing and increasing potential segments in a set market. Moreover, significant development of digital media has led to the establishment of the term digital marketing where traditional models and frameworks of marketing could be applied in a more enhanced manner using a variety of digital platforms, drastically improving the promptness and effectiveness of marketing efforts. This includes use of innovative webpages, social media marketing through prominent platforms such as Facebook, Twitter, Instagram and Snapchat and digital channels such as YouTube and mobile marketing applications. The use of digital marketing mediums have been increasingly popular within all demographic segments, especially for the purpose of information searching, fact-finding and establishing trustworthiness before committing to a particular product or a brand.
    • Do new first year students seek optimal distinctiveness in a new learning environment?

      Pownall, Ian; Kennedy, Victoria; Acquaye, David; University of Chester; Liverpool Hope University (Elsevier, 2019-03-30)
      The learning experience of the first year student joining Higher Education Institutions (HEI) can be examined from a number of perspectives and we focus upon the development of identity within that new learning environment. A conceptual framework is presented to argue that the tension between distinctiveness and social identification of the learner with the environment, contributes to how the learner engages in that environment through their processing style. A supporting empirical analysis explores this argument for a small sample of new first year students in two UK HEIs studying business modules. We determine that students exhibit cognitive dissonance through exercising a dominant processing style that is not primarily seeking to identify with that learning environment whilst also recognising the benefits of a more engaged processing style aligned with greater identification with their peer group. We propose therefore there is a need for the development of social identification capacity within new students.
    • Economic Rationality and Corporate Social Irresponsibility: An Illustrative Review of Social Capital Theory.

      Manning, Paul; Leeds Metropolitan University
      Purpose The purpose of this chapter is to argue that utility maximisa- AU:1 tion, taken from a narrow economic understanding of rationality, frames contemporary business school pedagogy and management theory. The chapter will illustrate this observation by detailing the rational framing assumptions in social capital literature. The chapter will argue that these framing rational notions foster a perspective that inclines towards excessive self-interest as well as a concomitant lack of fellow feeling or morality. Methodology Literature review Findings The chapter demonstrates that the narrow economic understanding of rationality that predominates as the framing notion in management theory tends towards amorality as it privileges individual self-interest. In consequence, the significance of ethics and cooperation are under-reported and under-emphasised which leads to CSI. These AU:2 observations are discussed with reference to social capital theory. Research implications To consider the significance of the underacknowledged rational background or framing perspectives in distorting theory and empirical research in social capital literature, and more generally in contemporary management literatures and business school pedagogy. Social implication There is a need to re-examine and challenge the validity and application of rational notions in contemporary management literatures and pedagogy. Originality The chapter identifies that a narrow utility maximising understanding of rationality frames and therefore inhibits current management literatures and pedagogy, including social capital literature.
    • Elite interviewing and the role of sector context: An organizational case from the football industry

      Moore, Neil; Stokes, Peter; University of Chester (Emerald, 2012-08-31)
      Purpose – Elite individuals and groups constitute a distinctive, upper echelon and social grouping. In various shapes and forms, elites have been an enduring feature of many societies and in the contemporary era, the concept of elites and the related notion of celebrity have seen fresh interconnected developments. The purpose of the paper is to consider the literature on elite interviewing both generally and more specifically against a backdrop of an organization and management disciplinary setting. Importantly the paper examines and surfaces the role of context in relation to elite interviewing. In order to consider and illustrate this phenomenon the argument engages with the organizational environment and behaviours of the English professional football industry with the intention of offering fresh perspectives into the form and function of context in elite interviewing. Design/methodology/approach – The paper's examination of the literature feeds into the fieldwork stage which employs an inductive and interpretivistic methodology. The key method employed within the methodology is semi‐structured interviews tailored for elites and conjoined with participant observation. The approach is applied within an elite interviewing process in the specific organizational context of the professional football industry. Findings – The paper concludes that in relation to elite interviewing, there is scope to consider a contextualisation and recontextualisation of elite interviewing processes through the development of a potential range of novel conceptual and theoretical models. By engaging with interview frameworks, the paper draws heightened attention to the possibility of generating typologies for, and categorising elites operating within, those given contexts. The paper underlines the established notion of inter‐differences between elites in different sectors, and, more importantly, surfaces intra‐differences in elites within sectors. This issue of diversity of elites is currently not a factor that is clearly acknowledged or addressed in the extant literature. In the case of the present study this novel analysis and illustration are undertaken within the English professional football industry. Therein, the argument exemplifies how elites and elite interviewing may be understood in this specific context through the concepts of process, power and “positionality” and “knownness” identifying, for example, issues of arrogance, amateurism and the phenomenon of insider‐outsider. Social implications – Elites and celebrities constitute longstanding phenomena that have endured into the twenty‐first century and, as a consequence, merit on‐going close analysis. Equally replete in contemporary life are the multifarious organizational and managerial domains and contexts in which given elites reside and operate. Given the potential impact of elites and their actions on people, it would seem worthwhile and important to seek heightened understanding of them. The professional football industry is one particular instance for study given that it is high profile, represents a substantial business sector in its own right, and, plays a central role in the lives of many members of the public. Originality/value – The work is an original study of the contextual issues surrounding interviewing elites in the organizational and management setting of the English professional football industry. In a more specific sense, the paper contributes insights into the issue of typologies within elite interviewing, the role of elites in English professional football and makes progress in redressing a general paucity of commentary on elite in the overall business and management research methodology literature.
    • Embedding Anti-Corruption in the MBA Curriculum: Reflections on a Case History Analysis of Affinity Fraud

      Manning, Paul; University of Chester (Emerald, 2018-02-05)
      Purpose – This paper aims to report a case history delivered to MBA students that developed their understanding of corruption and also enhanced their ability to be able to contribute to the anti-curriculum agenda. This case history method selected was innovative, as it was constructed from multidisciplinary archival sources. The case focus was the egregious affinity fraud of Bernard L. Madoff Investment Securities (BLMIS), with court documents taken from “United States V. Bernard L. Madoff And Related Cases USAO-SDNY”, including court sentencing records, victim impact statements and the defendant’s “Plea Allocution”. The case study aimed to enhance students’ ability and inclination to recognise and oppose corrupt practices. The longer-term ambition of the case was to contribute to developing the students’ moral awareness, character and facility for self-reflection, in terms of responding to corruption. The case study exercise also addressed rising societal expectations for more robust responses to corruption, in terms of illustrating how business school pedagogy can be expanded to emphasise the centrality of ethics and corporate social responsibility (CSR) to economic life. The case history was analysed within Carroll’s CSR pyramid and also with themes derived from the developing area of behavioural ethics, including a deontological, justice for its own sake and focus. Design/methodology/approach – This research used the qualitative case method (Stake, 2000; Yin, 2004, 2010, 2011) to investigate lived experience from the viewpoint of those being studied and to provide the case history “experience”, using an analytical lens developed from Carroll’s CSR pyramid (1991) and from behavioural ethics research. Furthermore, following Chell’s recommendation, the case history of theBLMIS fraud was chosen – “[. . .] for analytical purposes to produce insight into the phenomena in question” (2008). The case was constructed from archival sources, including court records of the sentencing of Bernie Madoff. Findings – The findings of the research are that students gained knowledge and understanding of the nature and practice of corruption, as well as developing their understanding of the anti-corruption agenda. The case also facilitated students to develop their moral awareness, character and facility for self-reflection with reference to corruption. In sum, the findings are that case histories, using archival sources, in this instance taken from the court records, have the potential to enhance teaching and learning in business ethics and responsible management education. Research limitations/implications – A limitation of this research is that it is reporting on one instance of a classroom delivery of the case study. In consequence, a recommendation for future research is for CSR and ethics focussed educationalist to conduct similar case study teaching to add to and complement the conclusions reached in this paper. Originality/value – This paper is original in detailing and reflecting on a case history teaching example of global corruption. This case history teaching method was innovative, as it was constructed from archival sources taken from court records to include victim impact statements and the defendant’s “Plea Allocution”.
    • Embracing business start-up programme in UK mainstream entrepreneurship education

      Lam, Wing; Zhou, Jinbo; Tang, Xiao; University of Chester, Guangxi Normal University (Hunan University, 2018)
      The results of a research-informed-teaching project carried out by the author help to identify several key factors related to the content and delivery of a successful government initiative – New Entrepreneur Scholarship (NES, 2001-2008). This project aims to evaluate the feasibility of implementing these changes to undergraduate and postgraduate entrepreneurship programmes. The outcome of this research project helps to highlight deep-rooted issues related to entrepreneurship education and research.
    • Emerging Technologies in Education for Sustainable Development

      Leong, Kelvin; Sung, Anna; Cunningham, Stuart; University of Chester; Manchester Metropolitan University
      N/A
    • English professional football clubs: Can business parameters of small and medium-sized enterprises be applied?

      Moore, Neil; Levermore, Roger; University of Chester ; University of Liverpool (Emerald, 2012-10-05)
      Purpose ‐ In the last two decades sports studies and sports management journals have called for there to be research in sports management that explores sports links to mainstream management analyses. The purpose of this paper is to argue that in many ways the sports sector is dominated by small and medium sized enterprises (SMEs), which have a different dynamic to larger entities and therefore should be analysed accordingly. This paper applies an SME perspective on English professional football clubs. Design/methodology/approach ‐ This paper, drawn from 22 semi-structured interviews with key individuals in the English professional football (soccer) industry, employs an interpretivist approach of semi-structured interviews of key personnel to provide an account of the business practices prevalent in the English football industry. Findings ‐ The findings are as follows: that the sports industry can be regarded as one that is largely constituted of elements that are ascribed with characteristics associated with SMEs called archetypal SMEs, either in entity size, turnover or mentality; that much analysis of the administration and management of the sports industry fails to assess the sector through the prism of SME "modelling"; there are areas of engagement with SME literature that could be useful to the analysis of the management of the sports industry. Originality/value ‐ This paper does what few other papers have achieved by outlining that the sports industry can be effectively examined by applying "SME perspectives" to help explain what might appear to be their idiosyncratic characteristics.