• Understanding tourists’ reactance to the threat of a loss of freedom to travel due to climate change: a new alternative approach to encouraging nuanced behavioural change.

      Font, Xavier; Hindley, Ann; University of Chester (Taylor & Francis, 2016-05-16)
      This article proposes that reactance theory can be used to better understand how tourists’ perceptions of climate change affect their travel decisions. Reactance theory explains how individuals value their perceived freedom to make choices, and why they react negatively to any threats to their freedom. We study the psychological consequences of threatening tourist’s freedoms, using a range of projective techniques: directly, using photo expression, and indirectly, through collage, photo-interviewing and scenarios. We find that reactance theory helps to explain the extent of travel to two destinations: Svalbard and Venice, providing a nuanced understanding of how travellers restore their freedom to travel through three incremental stages: denying the climate change threat , reducing tensions arising from travel and heightening demand particularly for the most visibly threatened destinations. The theory suggests a fourth stage, helplessness, reached when consumers dismiss the value of destinations once they can no longer be enjoyed, but for which we, as yet, have no data. Reactance theory questions the validity of awareness raising campaigns as behavioural change vehicles, provides alternative explanations of why the most self-proclaimed, environmentally aware individuals travel frequently, and helps identify nuanced, socially acceptable forms of sustainability marketing, capable of reducing resistance to change.
    • Understanding U.K. Ethnic Minority Entrepreneurship from an Enterprise Culture Perspective

      Lam, Wing; Harris, Phil; Yang, Sen; University of Chester (Wiley, 2019-03-08)
      Objectives This paper is aimed at examining the enterprise culture within different ethnic groups (i.e., the enterprise subcultures) in the United Kingdom. The research aims to investigate the interplay between individuals and their institutional context (especially social and cultural context) and how the different institutional contexts then shape the different enterprise cultures, leading to differentiated ethnic business characteristics and consequently different levels of entrepreneurial activity in different ethnic communities. Prior work Unequivocal evidence shows that certain ethnic groups display higher levels of entrepreneurial activity than their White counterparts. Despite the large amount of work that has been dedicated to ethnic minority entrepreneurship, there is a lack of coherent conceptual and analytical framework that addresses the links between different factors contributing to ethnic minority entrepreneurship. This paper takes forward the available empirical evidence and theoretical constructs into a conceptual and methodological framework to aid understanding of ethnic minority entrepreneurship. Approach A process‐oriented research framework to investigate the enterprise culture within different ethnic groups (i.e., the enterprise subcultures) is proposed rather than one oriented primarily towards the differentiation of characteristics. Results A large‐scale national survey in the United Kingdom is adopted. The findings of the quantitative fieldwork will form the central part of this paper. . Implications Understanding how and why certain ethnic groups are more entrepreneurial may assist the different parties in different ways. First, learning from the more entrepreneurial subcultures may contribute to the development and implementation of more effective public policies and efficient service delivery programmes. Second, advancing understanding of ethnic communities helps to support more informed decisions by policymakers and local support agencies through improved anticipation and greater understanding of responses. Third, it helps entrepreneurs and potential entrepreneurs to have a better understanding of the nature of their perceived barriers and constraints by demonstrating potential solutions successfully employed by other subcultures. Value The conceptual and methodological development of this study has the potential to build the link between relevant parties and pave the way forward for ethnic entrepreneurship research.
    • Using Critical Management Approaches in Managing People and Organizations

      Stokes, Peter; University of Chester (Kogan Page, 2016-04-01)
      Chapter 3: Using Critical Management Approaches in Managing People and Organizations Peter Stokes Objectives • Providing an outline and understanding of the approaches to organization and management which have emerged and been developed during the last century and presenting a number of ongoing theoretical developments; • Providing introductions to philosophical stances such as postmodernism, post-structuralism, critical realism and related approaches such as discourse analysis and social constructionism; • Providing a counterpoint and alternative perspective on managing and organizing to the predominant modernistic casting and view of these areas; • Offering ideas and techniques to facilitate better understanding of issues such as organizational relationships, interpersonal and team dynamics, identity and power and their impact on work and practice. Introduction Chapter 2 outlined modernistic and positivistic outlooks which have represented the dominant manner of approaching and understanding organizational and managerial situations in many contexts during the twentieth century and into the twenty-first century. The discussion also indicated the limitations that may exist with such approaches and, in particular, how they might not always reflect or respond to the complexities of the human conditions and situations in which human beings often create and find themselves in work and other contexts. Critical management studies and critical perspectives are approaches which have developed over recent decades and, in many ways, have challenged and provided a response to modernistic constructions and representations of the workplace. Knowledge of critical perspectives provides people in work situations, with alternative and deeper insights and understandings of the complex dynamics and operation of work settings. It may even be postulated that such knowledge assists in enabling people to become more rounded managers.
    • Values and motivations in tourist perceptions of last-chance tourism

      Hindley, Ann; Font, Xavier; University of Chester (Sage Publications, 2015-11-26)
      Tourists’ perceptions of climate change affect decisions and choices to visit destinations, which are disappearing because of climate change impacts. Values and motivations are two of the personal variables underpinning tourists’ decisions. The study addresses both the limited values research in tourism and reveals unconscious motives by using projective techniques. Projective techniques avoid some of the social desirability bias present in much ethical research. Choice ordering technique and the list of values assist by assigning importance, with narrative responses providing meaning. The construction technique builds a story from a stimulus, with photo-elicitation using participants’ personal holiday photographs. A sample of pre, during and post visit tourists to the Arctic and Venice were interviewed. Results, which provide a more nuanced understanding of how the personal variables of values and motivations are underpinned by selfinterest, inform policies and the messages designed to influence pro-sustainability behaviour.
    • What content to post? Evaluating the effectiveness of Facebook communications in destinations.

      Molina, Arturo; Gomez Rico, Maria del Mar; Garcia, Evangelina; Lyon, Andrew; Loibl, Wilhelm; University of Castilla-La Mancha; University of Chester
      This study analyzes the marketing effectiveness of the social media posts of destination management organizations (DMOs) based on message format and content and the moderator effect of its message appeal in order to understand the users’ responses to destinations’ social media posts. The paper also discusses the most appropriate social media message strategy for Facebook campaigns for DMOs. The methodology is based on the content analysis of a sample of 3303 Facebook posts from 12 English and Spanish heritage city destinations. A Poisson regression was used to test the marketing effectiveness of the posts based on the number of Facebook reactions and message characteristics. Considering the particularities of each country, the results provide insights for DMOs for their social media message strategies. The results show that emotional messages tend to be more effective than informational messages in many cases, and several recommendations for Facebook usage are developed for the management of destinations through social media.
    • What I'm passionate about

      Harris, Phil; University of Chester (Benham Publishing, 2017-12-01)
      Reflections on why understanding China is so important to modern business and people.
    • What influences ethnic entrepreneurs’ decision to start up: Some evidence from Aberdeen, Scotland

      Ullah, Farid; Rahman, Md Zillur; Smith, Robert; Beloucif, Ahmed; University of Chester (Emerald, 2016-11-21)
      ABSTRACT The purpose of this paper is to investigate the factors that influences ethnic entrepreneurs decision making to start a new business in Aberdeen, Scotland. By doing so, this paper investigates the motives, drivers and attitudes of ethnic minorities towards entrepreneurship opportunities in Aberdeen, Scotland. Using qualitative data, we explore the motivational factors of 25 ethnic entrepreneurs by conducting in depth face to face interviews with them. Our results reveal some interesting motivational factors which influences ethnic entrepreneurs decision to dive in and starting up a new venture in Aberdeen, Scotland. Some of these include a positive mind set or attitude, self-efficacy, strong determination, market research knowledge (due diligence), good financial management, and knowing the local business culture along with others.
    • What UK graduate employers think they want and what university business schools think they provide

      Harper, Andrea; Nolan, Terry; Warhurst, Russell; University of Chester ; Auckland University of Technology ; University of Chester (Inderscience Enterprises, 2009-02-20)
      This paper evaluates the increasing focus on the development of students' competencies and skills for management, in university business schools. The debate suggests that deeper understandings, concerning the role of managers are being sacrificed at the hands of an instrumentalist/technicist agenda focusing on competencies and skills. The paper adds to the discussion by scrutinising and applying theory from the literatures of occupational practice, knowledge and learning. Data is presented from sixty four job advertisements stipulating the competencies and skills required of applicants and which illustrate the premium put upon personal practice knowledge. By taking a critical management perspective students can begin to understand the social context and power-based nature of management practice in the workplace. While universities may try to further fulfil the 'narrow', industry-led, competency focus, early indications suggest that universities may possess a good deal of freedom in designing pedagogies supportive of a critical agenda.
    • When Employer Brand Image Aids Employee Satisfaction and Engagement

      Davies, Gary; Mete, Melisa; Whelan, Susan; University of Chester; University of Manchester; Waterford Institute of Technology (Emerald, 2018-03-12)
      Purpose. To test whether employee characteristics (age, gender, role and experience) influence the effects of employer brand image, for warmth and competence, on employee satisfaction and engagement. Design/methodology. Members of the public were surveyed as to their satisfaction and engagement with their employer and their view of their employer’s brand image. Half were asked to evaluate their employer’s ‘warmth’ half its ‘competence’. The influence of employee characteristics was tested on a ‘base model’ linking employer image to satisfaction and engagement using a mediated moderation model. Findings. The base model proved valid; satisfaction partially mediates the influence of employer brand image on engagement. Age and experience, gender and whether the role involved customer contact moderate both the influence of the employer brand image and of satisfaction on engagement. Research implications. Employee engagement can be influenced directly or indirectly by different aspects of the employer’s brand image and to different extents. Employee demographics and role can influence the relationships between the employer’s brand image and both satisfaction and engagement. Practical implications. Engagement varies with employee characteristics and both segmenting employees and promoting the employer’s brand image differentially to specific groups are ways way to counter this effect. Originality. The contexts in which employer brand image can influence employees in general and specific groups of employees in particular are not well understood. This is the first empirical study of the influence of employer brand image on employee engagement and one of few that considers the application of employee segmentation. Keywords: Employer brand, segmentation, employee satisfaction, engagement, age, experience
    • Work-based and vocational education as catalysts for sustainable development?

      Wall, Tony; Hindley, Ann; University of Chester (Emerald Insight, 2018-08-13)
      A louder call Over a decade ago, the United Nations’ established the Principles of Responsible Management Education (PRME) initiative to prompt a radical overhaul of how responsibility, ethics and sustainability are treated in higher education, particularly in relation to the business, management and organisation studies fields (Wall, 2017). By 2017, although there are now a range of radical responses available (Akrivou and Bradbury-Huang, 2015; Wall and Jarvis, 2015; Wall, 2016; Wall, Bellamy, Evans, Hopkins, 2017; Wall, Hindley, Hunt, Peach, Preston, Hartley and Fairbank, 2017; Wall, Russell, Moore, 2017; Wall, Clough, Österlind, Hindley, 2018), evidence suggests that little as has changed on a global or even national scale (Wall, Hindley, Hunt, Peach, Preston, Hartley and Fairbank, 2017), and there remain urgent calls at the highest levels of the United Nations for higher education to help promote responsibility, ethics and sustainability in education (UNESCO, 2016; Wall, 2018).