The Function and Dynamics of Interpersonal Trust within Workplace Learning in High Pressure Context

Abstract

Against the backdrop of increasingly stressful bidding and sales workplace contexts, this study investigates the function and dynamics of interpersonal trust within workplace learning in high pressure context. It has significant relevance and importance to practice, as work related stress and ill health has become an international concern within the bidding profession, where relatively little is documented about the experiential ways in which knowledge is attained and how this may contribute to or mitigate the stress experienced by bid professionals. Interpretive Phenomenological Analysis (IPA) was used to conduct twelve in depth interviews with six bidding professionals. Contributions from the study include the importance of vertical trust and management support for learning in high-pressure context; the importance of positive emotion, humanity, social empathy and care for trust decisions; that a long-term learning strategy encourages trust motivation and trust decisions by reducing short-term perceived risk and sensitivity to trust discrepancy; and deliberate manipulation of trust for learning can arise when intra-team competition is high. Implications for practice include the necessity for career-long experiential learning curricula that balance the immediate and long-term development needs of the individual, with proactive engagement and an increased sense of control mitigating the perceived high pressure caused by a chaotic and highly reactive work context. The study proposes a framework for practice that can inform the design and delivery of workplace learning curricula for those working in this context.