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    The Veteran Friendly Practice accreditation programme: a mixed-methods evaluation

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    Authors
    Finnegan, Alan
    Salem, Kate
    Ainsworth-Moore, Lottie
    Randles, Rebecca
    West, Lauren
    Simpson, Robin
    Grant, Veronica Benedicta
    Publication Date
    2022-04-06
    Submitted date
    2022-01-24
    
    Metadata
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    Abstract
    The Royal College of General Practitioners Veteran Friendly Practice Accreditation Programme launched in 2019, aiming to allow practices to better identify, treat and refer veterans, where appropriate, to dedicated NHS services. Evaluate the effectiveness of the accreditation programme, focusing on benefits for the veteran, the practice and the delivery of the programme itself. The study evaluated the views of Veteran Friendly Accredited GP Practices across England. Mixed-methods study collecting data via an online survey from 232 accredited Primary Healthcare (PHC) staff and 15 semi-structured interviews with PHC Veteran Leads. Interviews were analysed using modified Grounded Theory. 99% (N=228) of respondents would recommend the programme, 77% (N=124) reported improved awareness and 84% (N=193) a better understanding of veteran's needs. 72% (N=166) identified benefits for veterans who were engaging more with PHC but participants felt more time was needed, largely due to the Covid-19 pandemic, to fully assess the impact of the programme on help-seeking behaviour. Challenges included identifying veterans already registered, promoting the accreditation process and ensuring all PHC staff were kept up to date with veteran issues. The programme has increased signposting to veteran specific services and greater understanding of the NHS priority referral criteria for veterans. Recording of veteran status has improved and there was evidence of a better medical record coding system in PHC practices. These findings add to the limited empirical evidence exploring veteran engagement in PHC and demonstrate how accreditation results in better treatment and identification of veterans. [Abstract copyright: Copyright © 2022, The Authors.]
    Citation
    BJGP open
    URI
    http://hdl.handle.net/10034/626816
    Additional Links
    https://bjgpopen.org/content/6/3/BJGPO.2022.0012
    Type
    article
    Description
    From PubMed via Jisc Publications Router
    History: received 2022-01-24, accepted 2022-02-22, revised 2022-03-15
    Publication status: aheadofprint
    Collections
    Health and Social Care

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