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dc.contributor.authorTaylor, Siobhan
dc.contributor.authorMcSherry, Robert
dc.contributor.authorCook, Susy
dc.contributor.authorGiles, Emma
dc.date.accessioned2020-11-12T09:38:22Z
dc.date.available2020-11-12T09:38:22Z
dc.identifierhttps://chesterrep.openrepository.com/bitstream/handle/10034/623968/%5bMinor%20Revisions%20v2%5d%20Exploring%20the%20emotional%20experience%20of%20Lean%20%281%29%20%281%29.pdf?sequence=4
dc.identifier.citationTaylor, S., McSherry, R., Cook, S. & Giles, M. (2020). Exploring the emotional experience of lean. Journal of Health Organization and Management. https://doi.org/10.1108/JHOM-01-2020-0002en_US
dc.identifier.issn1477-7266
dc.identifier.urihttp://hdl.handle.net/10034/623968
dc.description.abstractPurpose – This research aims to contribute to the literature on Lean implementation in healthcare by studying the emotional experiences of the relevant actors related to a Rapid Process Improvement Workshop (RPIW) in a UK healthcare context. The purpose of this study was to go beyond what people think about Lean and towards an exploration of their subjective, emotional and “feeling” experience and whether that emotional experience influenced Lean implementation. Design/methodology/approach – A phenomenological and symbolic interactionist qualitative case study was undertaken. Data related to participants’ emotional experience were collected through non-participant observation and semi-structured interviews. Data were analysed using thematic network analysis. Findings – This paper provides novel insights into the emotional experience of Lean as experienced through an RPIW. The findings reveal that participation in an RPIW is much more than a technical process. It influences how people feel about themselves, is based on relationships with others, and requires mental, physical and emotional effort. All of these factors influence engagement with, initiation of and sustainability of the RPIW. Research limitations/implications – A new conceptual framework for the planning and implementation of RPIWs has been developed. However, because of the chosen research approach, the results may lack generalisability. Therefore, researchers are encouraged to test the framework and proposed practice implications. Originality/value – Despite emotions being an integral part of individual and social everyday life, emotional experience has not been studied in relation to Lean. This study is the first to explore emotions in relation to Lean, with implications for practice as to how RPIWs are managed with a new framework for implementation being proposed.en_US
dc.publisherEmerald Publishing Limiteden_US
dc.relation.urlhttps://www.emerald.com/insight/publication/issn/1477-7266/vol/34/iss/8en_US
dc.rightsAttribution 4.0 International*
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/en_US
dc.subjectleanen_US
dc.subjectRapid Process Improvement Workshopen_US
dc.subjectQuality Improvementen_US
dc.subjectEmotionen_US
dc.titleExploring the emotional experience of leanen_US
dc.typeArticleen_US
dc.contributor.departmentCoventry University; University of Chester; Shrewsbury and Telford Hospital NHS Trust; Teesside Universityen_US
dc.identifier.journalJournal of Health Organization and Managementen_US
or.grant.openaccessYesen_US
rioxxterms.funderNot fundeden_US
rioxxterms.identifier.projectNot fundeden_US
rioxxterms.versionAMen_US
rioxxterms.versionofrecord10.1108/JHOM-01-2020-0002en_US
rioxxterms.licenseref.startdate2020-11-10
rioxxterms.publicationdate2020-11-10
dc.dateAccepted2020-10-10
dc.date.deposited12-11-2020en_US


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Except where otherwise noted, this item's license is described as Attribution 4.0 International