• Machiavelli at 550 — Reflections on his contribution to management, marketing, and public affairs

      Harris, Phil; University of Chester
      With the U.K. Elections upon us and manoeuvring for the U.S. Presidential Elections in November 2020 already started, it is time to reflect on power. It is always good to call upon Machiavelli to help make sense of the issues and people in the political arena. It is 550 years since Niccolo Machiavelli was born in Florence in 1469 of a very old Tuscan family. The young Machiavelli had a vigorous humanist education, was taught Latin by good teachers, and had access to the best of classical history and ideas. Little is known about the rest of his life until at the surprisingly young age of 29 in 1498, he was recognised by the Signory for his administrative talents and was elected to the responsible post of Chancellor of the Second Chancery. He is also given duties in the Council of the Ten of Liberty and Peace (formerly Ten of War), which dealt with Florentine foreign affairs.
    • Madoff’s Ponzi Investment Fraud: A Social Capital Analysis

      Manning, Paul; University of Chester (Emerald, 2017-05-08)
      Purpose: The social network analysis of criminal networks at both the ego and socio-centric level is well established. This purpose of this study is to expand this literature with a social capital analysis of a criminal network. The focus of the analysis will be the recent egregious investment fraud of Bernard L. Madoff Investment Securities (BLMIS). Design/methodology/approach: This research involves a case study of the BLMIS financial fraud. The article uses a social capital theoretical lens, with archival sources taken from the court records of Madoff v. NY to include victim impact statements and the defendant’s Plea Allocution. Findings: Financial crime literature can be expanded with a social capital analysis which facilitates a socio-economic analysis of ego-centric criminal networks. Research limitations/implications: Each financial crime is of its time; however, there are recurring socio-economic network characteristics that could be applied to develop an understanding of criminal networks. Practical implications: Any understanding of financial crime, including contemporary instances of criminal innovation, such as cyber-crime, can be enhanced with a social capital analysis of criminal networks. Originality/value: A social capital analysis of financial crime draws attention to “human factors” in criminal networks that are integral to this form of crime.
    • Making Great Minds Think Alike: Emerging market multinational firms’ leadership effects on targets’ employee psychological safety after cross-border mergers and acquisitions

      Rao-Nicholson, Rekha; Khan, Zaheer; Stokes, Peter; University of the West of England; University of Sheffield; University of Chester (Elsevier, 2015-10-09)
      Abstract This paper examines the impact of leadership on targets’ employee psychological safety (EPS), characterized by employees’ expectation of job and remuneration stability, during the cross-border mergers and acquisitions (M&As) by emerging market multinational companies (EMNEs). The M&As by Indian and Chinese companies forms the empirical context of this study and the case survey method is used to examine the effect of leadership on EPS. The results show that the EMNEs’ leadership visibility during the M&A process has no impact on the EPS, whereas, the trust in the EMNEs’ leadership has positive effect on the EPS. The deal status has a moderating effect on the leadership visibility and positively affects the EPS. This research finds evidence of target country differences in terms of the effect of EMNEs’ leadership on EPS and limited evidence of such effect for acquirer nationality differences. Keywords: employee psychological safety, leadership, Emerging market multinational firms, M&As, India, China 
    • Management

      Moss, Danny; University of Chester (Wiley, Blackwell, 2017-08-10)
      Chapter on the theme of " Management" in The International Encyclopedia of Strategic Communication
    • Management Learning, Performance and Reward; Theory and Practice Revisited

      Rowland, Caroline A.; Hall, Roger D.; University of Chester (Emerald Publishing, 2014-11)
      Purpose: This paper explores the extent to which organizational learning is recognised through performance management systems as contributing to organizational effectiveness and competitive advantage. Methodology: It reviews several pieces of research, employing a wide range of methods, including: content analysis of managers’ reflections; questionnaires completed by managers and mentors; a large scale survey involving ethnography, interviews and questionnaires and; analysis of documents from professional bodies and management delivery centres. Findings: Genuine integration of individual and organizational goals or transfer of learning from the individual to the organization is not evident. Few qualitative measures of organizational performance are employed. The impact of metrics such as IiP or EFQM on organizational effectiveness is nor discernible. Management Learning and Development is rarely measured even when it is encouraged by the organization. There is a clear divide between research, teaching and learning and, workplace practice. Performance management systems create perceptions of unreliability and inequity. Research implications: Espousing the value of learning and learning to learn, measuring them accurately and rewarding them with meaningful changes to working life can only improve organizational effectiveness. Research into the few organizations that have successfully embraced triple loop learning in their development of managers may offer a template for transformational learning to sustain competitive advantage. Originality: Management Development processes have been successful in developing individuals but less successful in achieving organizational development. This paper offers new insights into that gap and the omissions in the metrics by which performance is measured. Keywords: management learning, performance, reward, triple loop Article Classification: Viewpoint
    • The management of continuing professional development in General Further Education Colleges when intentionally aiming to improve Ofsted inspection from an ‘inadequate’ or ‘requires improvement’ grading to ‘good’.

      Flanda, Wilfrid, T (University of ChesterUniversity of Chester, 2018-09)
      The area of teachers’ continuing professional development (CPD) is in the spotlight. This study considers the range of CPD opportunities that are implemented for teachers in General Further Education Colleges (GFECs) following an “inadequate” or “requires improvement” Ofsted inspection in order to achieve a future grading of “good”. The study draws on specific theoretical insights from the literature concerned with teacher professional development in the Further Education (FE) sector. In doing so, the study evaluates the spectrum of CPD models that were on offer within eleven GFECs that took part in the study by using a constant comparative approach. Using data generated from the eleven GFECs and also Kennedy’s (2014b) framework of CPD models as a lens for analysis, I identified five CPD models, which I then classified in relation to their top-down or developmental approach, and also the extent to which the activities identified underpinned professional autonomy and transformative practice. Using CPD as the point of analysis, the study investigates eleven GFECs, and whether the approach taken by the various colleges, prioritises individual or collective development. It then goes on to examine the contribution of resources, roles and responsibilities of individuals and teams within the particular context in which they operated. The findings generated from this study argue that continuous improvement is the result of a change in culture that is initiated by the Senior Leadership Team (SLT) and middle managers, and the success of this cultural change hinges on a series of mechanisms that support the achievement of “higher standards” in teaching and learning.
    • Managerial effectiveness: An Indian experience

      Bamel, Umesh; Rangnekar, Santosh; Stokes, Peter; Rastogi, Renu; SVKM’s Narsee Monjee Institute of Management Studies ; Indian Institute of Technology ; University of Chester ; Indian Institute of Technology (Emerald, 2015-03-02)
      The study conducts an investigation into the interaction of three factors: ownership (public and private sector organizations), gender (male and female) and level of manager (senior, middle, junior) in relation to the concept of effectiveness in the Indian context. The study is based on a data set of primary responses from 200 Indian executives. Exploratory and confirmatory factor analysis was employed to retrieve and validate the instrument. Finally, 2×2×3 factorial ANOVA (GLM) was performed. First, the study proposes a valid and reliable measure of managerial effectiveness. Secondly, the interaction pattern of predictor variables in relation to managerial effectiveness provides further insights. Through its empirical evidence the study offers insight into issues of managerial effectiveness and provides suggestions for managerial action. The study attempted to gather the views of executives regarding issues of productivity, adaptability and flexibility as constructs of managerial effectiveness. Lastly, comparative analysis of different categories of managers (based on gender, organizational position, and institutional ownership status) provide an understanding of these issues in the Indian context.
    • Managerial Skills and Small Business Start-ups in the Rural Food Sector

      Binsardi, B; Jackson, G; Nagirikandalage, P; Preece, D
      The research is intended as an initial study to address managerial skills of small business start-ups to minimise small-business failures. Primary data from 126 respondents have been collected, consisting of stakeholders in the rural food sector in North Wales. Primary data was analysed by using mixed-methods research. The findings will be employed to design an online syllabus and virtual learning environment (VLE) to support the small-business community in the rural food sector including start-ups in North Wales. This research has received funding through the Welsh Government Rural Communities –Rural Development Programme 2014-2020 (Cadwyn Clwyd), which is funded by the European Agricultural Fund for Rural Development and the Welsh Government.
    • Managers Managing Stress at Work: Exploring the experiences of managers managing employee stress in the social housing sector

      Wall, Tony; Foster, Scott; Parkyn, Matthew (University of ChesterUniversity of Chester, 2019-07)
      This research has explored how seventeen middle managers in the social housing sector manage employee stress and the reasons they take the approach they do. The research has been conducted in response to the increased prevalence of workplace stress. While workplace stress and mental well-being continues to rise up the political and business agenda; the most recent statistics from national and international organisations identify that the management of stress in the workplace needs to be improved. Workplace stress is a global issue for which the related direct and indirect costs are only beginning to be quantified, although the estimated cost of work-related depression in Europe is €617 billion per year. Furthermore, there is a trend towards devolving responsibility for managing workplace stress to individual managers. Despite their increasing responsibilities for managing stress at work, middle managers often lack the authority, skills and capacity to make the changes required to prevent workplace stress. Evidence suggests that middle managers are in a complex and challenging position between their superiors and more junior staff which can exposes them to role related stressors. The United Kingdom (UK) social housing sector is a particularly complex and vital one, comprising of a variety of private, public and charitable enterprises that build, manage and maintain housing stock. The complexities, political and financial challenges facing the sector expose middle managers and their staff to an increased risk of work-related stress. This study adopted a constructivist philosophy, relativist ontology and subjectivist epistemological position. Semi structured interviews were conducted with seventeen middle managers working in the social housing sector in an attempt to explore and better understand how they approach managing work-related stress experienced by the employees. The findings of this study are that, in contrast to what the extant literature recommends, participants adopt predominantly reactive approaches to managing employee stress and deploy mostly secondary and tertiary stress management interventions. The study also found that the participants tend to focus on managing stress caused by workload, relationships at work and home-work interface. Furthermore, this study contributes new insights into how middle managers are managing stress in practice such as, using their personal experiences of managing their own stress and by observing the behaviours and practices of other managers. This study also highlights a number of contemporary stressors in the context of the social housing sector. These contributions provide new practical insights into how middle managers might more effectively manage stress in the workplace. The need and focus of this research arose from the researcher’s practice as an occupational health and safety consultant working with social housing providers across the UK. His work involves advising housing providers and their middle managers on matters of employee stress and health. Often this advice is sought when the employee is already unwell and needs help to recover. This reactive approach to workplace stress is contrary to what UK health and safety (H&S) law requires and is known to be ineffective in tackling stress at work. The researcher’s professional experience in the housing sector and the trend in devolving responsibility for managing stress at work to middle managers, provided the initial spark for this research.
    • Managing talent across advanced and emerging economies: HR issues and challenges in a Sino-German strategic collaboration

      Stokes, Peter; Liu, Yipeng; Smith, Simon M.; Leidner, Sarah; Moore, Neil; Rowland, Caroline A.; University of Chester, University of Birmingham; University of Southampton; (Taylor and Francis, 2015-10-19)
      The HR practices involved in global talent management continue to advance and evolve. A majority of talent management commentary is from multinational corporation (MNC) perspectives. However, the less commented small-to-medium sized enterprise (SME) also confronts challenges grounded in economic (i.e. resources, finance), organisational (i.e. size, scope and structure) and consequent behavioral rationales (i.e. mindsets and stances). This paper establishes and examines a number of propositions which consider how these factors impact on an advanced economy SME’s talent management in emerging economy collaborations. An interpretive qualitative methodology is employed using interviews conducted within two cases – SME and an MNC comparator case. The SME case is used as the driving force of the paper and its theoretical focus and findings. The MNC is used to develop issues as a comparator case. The findings show SME economic and organisational drivers producing behavioral dynamics in relation to mimesis of planned actions yet informal serendipitous responses in reality; a predilection for the proximate and familiar; design configurations of short-term expatriate visits and inpatriates; cumulating in on-going inpatriate acculturisation and re-acculturation oscillation. Consequently, the implication is that the SME needs a HR practices encompassing resignation to the situation, flexibility and resilience in order to survive and progress.
    • Managing team performance: Saying and paying

      Rowland, Caroline A.; University of Chester (Emerald, 2013-03-08)
      Purpose – In a turbulent economic climate, characterised by pressures to improve productivity and reduce costs, performance management has a more central role in helping to ensure competitive advantage. A focus on teamwork has become an almost universal feature of performance management in modern organizations. It is essential that messages concerning teamwork and rewards are clear and seen to be fair if they are to bring about commitment to discretionary effort, which is increasingly a key feature in gaining competitive advantage. The purpose of this paper is to focus on whether employee perceptions of the fairness of performance management systems have an impact on the effectiveness of team performance and discretionary effort. Design/methodology/approach – This paper uses the concepts of equity and motivation to explore the outcomes, procedures and implementation of teamwork in contemporary organizations. It draws on a range of theoretical frameworks from both philosophy and social science, examines current practices and experiences and considers future trends. Empirical research includes a ten-year study of practising managers and also ethnography, questionnaires and interviews in two large manufacturing and service organizations. Findings – Investigations show that the espoused theory of organizations concerning the need for teamwork is often at odds with their theory in use. This frequently creates both actual and perceived injustice in organizations and a tension between managing performance and encouraging engagement, which is dependent on perceptions of fairness. Practical implications – The paper shows that organizations are sending out mixed messages that are causing tensions which may affect productivity. Originality/value – This research opens a debate that seeks to assess the contribution of teamwork to the achievement of an organization’s goals and how this may be applied in the practice of performance management.
    • Marketing and entrepreneurship: An integrated view from the entrepreneur's perspective

      Lam, Wing; Harker, Michael J.; University of Chester; Strathclyde University (SAGE, 2013-08-28)
      This article explores the role and significance of marketing in the entrepreneurial process.Utilising an 11-year longitudinal study, supported by a context-rich interpretive approach, the interrelationship between marketing and entrepreneurship at different stages of the business life cycle are examined. Under an effectuation and enactment framework, entrepreneurship is neither ends-driven nor means-driven, but a consequence of the interplay between actors and social context through ongoing enactment. As the ‘joint core actors of the business’, entrepreneurs actively interact with their customers in shaping the marketing activities of the business to meet their ends.
    • Marketing communications: A brand narrative approach

      Dahlen, Micael; Lange, Fredrik; Smith, Terry; Stockholm School of Economics ; Stockholm School of Economics ; University of Chester (Wiley, 2009-12-08)
      This book discusses branding within a marketing communications framework. It discusses key trends such as brand narrative approach and media neutral / multi-media appraches to branding.
    • Markets, Festivals and Shows: Sustainable Approaches to Gastronomic Tourism Through Collaboration

      Hindley, Ann; Wall, Tony; University of Chester (Routledge, 2019-02-01)
      This chapter reveals how and why gastronomy has been used as a tourist attraction by markets, festivals and shows in Cheshire (England). It demonstrates how gastronomy can be used to increase visitor footfall and provide an economic stimulus in rural and urban areas. It considers how gastronomy can also be used to provide the solution to or raise the profile of social and environmental factors. The Nantwich Food Festival is used as the main case study, supported by examples from the Foodies Festival Tatton Park, The Royal Cheshire County Show and the Rode Hall Farmers’ Market. The aim is to understand how varying needs within the local and wider community were identified and then met through farming-related events, which expanded or metamorphosed into their present form with gastronomy used as a pull-factor. Contemporary trends towards healthy eating, sustainable consumption, experiences and collaboration are acknowledged. UK consumers are increasingly seeking local, organic, non-GM, free-range, free-from and quality assured produce that is ethically produced, safe and traceable. ‘Foodies’ and culinary tourists continue to be drawn to unique and authentic food experiences, while gastronomic tourism events increasingly boost visitor numbers through the regular appearance of reality TV and celebrity chefs.
    • Measurement of customer satisfaction and performance measurement within a local government framework

      Wood, Sheena; Webb, Paul; Page, Steve; University of Chester (2007-07)
      The aim of the paper is to establish a performance measurement framework for addressing and improving customer satisfaction levels within a public sector service. The paper describes the methods utilised in order to achieve these objectives by reviewing relevant literature associated with organisational performance and customer satisfaction. This informs and provide the framework for the research. A useful framework model was produced that facilitates the application of customer satisfaction measurement and enables performance in this respect to be monitored.
    • Migration, money, markets and morality

      Harris, Phil; University of Chester (Wiley, 2015-11-03)
      Editorial Over the last year, the pressure of economic migration and vast numbers of people on the move who have been destabilised by conflict, instability and deprivation has impacted dramatically upon Europe and particularly the European Union (EU). Pictures of drowned children washed up on beaches, boat swampings, human flotsam, dead bodies of those suffocated and rotting in trucks of those who died being smuggled into the EU from suffocation and heat exhaustion. These are not the pictures of a civilised society and show the gang masters, wretches and gangsters of society taking advantage of human desperation. A coherent policy on economic migrants and political asylum seekers for the multi-state union has shown that one policy fitting all has buckled, broke and does not work. One has to be focused on supporting the weak and the vulnerable and giving clear guidelines on the numbers and quality of migrants that are needed in an economy. This works well in Australia, Canada and New Zealand and should be adopted more widely across the EU. Conflict and instability in the Middle East is fuelling much of this migration and the search for safety by asylum seekers. The instability of Africa and the North Coast of Africa is not helping. Long-term answers and care for immediate needs must be the answer. Europe like America has benefitted from economic migration and the wonderful contributions that asylum seekers and the persecuted have made in the past. We must make policy for refugees and migrants a public affairs and policy priority. This is a general issue of the journal and shows the breadth of thinking across the discipline.
    • Modelling determinants of a cost accounting system: Mixed methodology and logistic regression

      Nagirikandalage, P; University of Chester
      Mixed methodology is becoming increasingly significant in several scientific research areas. Empirical management and cost accounting research attempt to integrate quantitative and qualitative methods and combine theories generally associated with incommensurable paradigms. Furthermore, mixed methods research could provide a more comprehensive understanding of cost accounting research by establishing a prevailing means of validation of research findings. However, this has also been criticised considerably in the social science aspects especially due to failings of presenting a vibrant philosophical foundation to produce valid knowledge statements and also in circumstances of a concept of triangulation is emerged as a mean of validation. As a methodological note on the analytical aspects, logistic regression model has been used in various studies of management and cost accounting research. However, there are criticisms over the presentations of the logistic model which has led to a misinterpretation of research findings. As per the usage of these methodologies in various contexts are concerned, scholars in management and cost accounting have argued that Sri Lanka seems to be more profound in methodology but the methodology should be determined by the research question and it is not given. Sri Lanka is perceived to be an empirical laboratory for management research as management practices in this country are different or distinctive. Hence, reporting on distinctiveness of practices will be very appealing to international audiences. The purpose of this paper is to illustrate how the mixed methodology has been adopted and how the logistic regression model was used to model the determinants for the demand for cost accounting systems in Sri Lanka as a developing country. A cost accounting system (CAS) has been used for decision support, financial planning and control as well. Empirical evidence has shown that different factors have influenced on demand for CAS but again has shown mixed results and there is a lack of evidence from the developing country or emerging economy context as well. Hence, this research study attempts at bridging the gap between the literatures by modelling the determinants for the demand for a CAS within an emerging economy such as Sri Lanka. Logistic regression model has identified that the market competition, size, desire and need of the management, quality of the report generation and changing dynamics as significant predictors for the demand for a CAS. Thematic analysis has been adopted to analyse the qualitative data gathered to achieve an in-depth understanding of CAS. This paper allows understanding how mixed methods research is conceptualised across these studies. The findings show a range of perceived strengths and weaknesses/ limitations identified and opportunities and risks attributed to this approach as well.
    • Moments like diamonds in space: savoring the ageing process through positive engagement with adventure sports

      Hickman, Mark; Stokes, Peter; Gammon, Sean; Beard, Colin; Inkster, Allison (Informa UK Limited, 2016-10-07)
    • Monkey business, Marco Polo, and managing global public affairs and trade

      Harris, Phil; University of Chester (Wiley, 2016-02-02)
      Editorial We are now in the year of the Monkey, a year of excitement and innovation. Monkey years are often dramatic and see large-scale political change, and if you believe these things, it is predicted that we may see much political change and the forging of new alliances. Given the instability, we are seeing in the Middle East and large parts of Africa. Suspect that this is not a predication but a good probability. It is also over 700 years since Marco Polo started traveling eastwards and commented on Chinese and Indian civilizations and observed and recorded the vast amount of trade that was evident in Asia and moved along the Silk Road. He remarked that a stable system of government made this all work for the benefit of each society and that war invariably led to human suffering and mass migration and destruction. Little has changed except that the size of the Asian economies has become larger and the impact of war and conflict more psychologically impactful because of modern media, but the devastation on human life as tragic as ever. This is a general issue and reflects the vibrancy and range of material and research in the public affairs area. Researchers and practitioners represent the EU, Europe, North America, and Asia. We still have gaps in our knowledge geographically, particularly in understanding public affairs in China, India, Japan, and Korea; there has only been limited work on. The first
    • NVQs and approaches to competence in the UK: Contexts, issues and prospects

      Stokes, Peter; University of Chester (Springer, 2016-10-04)
      Chapter 15. NVQs and approaches to competence in the UK: Contexts, issues and prospects. Peter Stokes, University of Chester, UK Abstract Competence frameworks are a long-standing part of the (United Kingdom) UK training and development environment (Chang et al. 2013; CIPD, 2007, 2013, 2014; Sparrow and Bognanno, 1994). In the British context, competence-based approaches and qualifications evoke strong reactions both in terms of supporters and detractors regarding their worth, viability and relevance. Nevertheless, they have been repeatedly employed by governments and employers’ bodies as a means of responding to skills gaps in business sectors and the national economy. The Chapter examines these tensions and surfaces the underlying paradigms and drivers contributing a novel insight into competence in the UK context. The Chapter identifies prevalent characteristics in the UK competence domain. It explains these features through the impact of hegemonic modernistic and positivistic paradigms built on British socio-political traditions of empiricism, pragmatism and the valuing of the experiential. These, in turn, dominate large areas of management, organization thinking and competence approaches operating in connection with processes of commodification, marketization and socio-political issues. This context is illustrated with an ethnographically-styled case study on the implementation of a competence framework in a British semi-skilled employee organizational setting. Overall, the Chapter, in identifying and contextualising the paradigms which operate at the heart of competence in the UK, reveals implications linked to individual meaning, social class and professional identity and, also, potential future trajectories of competence in an increasingly complex world.