• General practitioner: Understanding personal qualities required to deliver 21st century healthcare from a business perspective

      Page, Steve; Rowland, Caroline; Tate, Colin (University of Chester, 2013-09)
      As a result of the recent NHS reforms following the white paper, liberating the NHS (Department of Health, 2010a), which subsequently became the Health and Social Care Act 2012, it is clear that primary care, led by GPs, faces a considerable change to how healthcare to the population is delivered. Meeting these challenges proves to be difficult due to the nature of primary care contracting, in that GPs are responsible for their own organisations and are required to reconfigure their organisations accordingly. Due to the traditional structure of primary care, GPs appear to lack skills in business management and leadership. The study gains an understanding of the qualities GPs have, and need, from a business perspective, in relation to primary care management, and further develops a qualities framework for use by both current and future GPs. This has been achieved through a qualitative study making use of both structured and unstructured research methods, with the use of thematic analysis drawing meaning from the data. Findings indicate that doctors who have chosen to become a GP tend to not consider their role as business leaders, and opt to learn these skills while on-the-job, although since the implementation of the recent NHS reforms, newly qualified doctors are undertaking business skills training to support their applications for partnership posts. Findings also indicate that GPs see the need to hold business skills as partners within their own organisations as a necessary evil, but see the need to hold these same skills for their membership of the CCG as unnecessarily imposed. A qualities framework has been developed to support GPs with their need to obtain business management and leadership skills, from a general practice perspective. This maps six key qualities across nine domains, measured through a number of competencies for each mapping. It is recommended that the qualities framework developed as part of this research study is applied in general practice in relation to both organisational development and educational strategy. It is anticipated that this will contribute to both general practice performance and improvements in primary healthcare service delivery, from a general practice perspective.
    • Getting past the language in the assessment of the International Student in UK HE

      Pownall, Ian (Queens English Society, 2018-12-31)
      A short positional paper on the language and assessment of international students.
    • Global Perspectives on Profound Pedagogies

      Wall, Tony; University of Chester (Emerald, 2015-09-01)
      Welcome to the global perspectives on profound pedagogies special issue of Higher Education, Skills and Work Based Learning (HESWBL). This special issue aspires to contribute to work-based learning (WBL) scholarship and highlights two dimensions important in contemporary educational settings: global perspectives and profound pedagogy. The first of these is increasingly important in the context of the relentless internationalisation and globalisation of education. According to the latest OECD reports, the number of students “enrolled outside their country of citizenship” doubled to 4.5 million between 2000 and 2012, “despite” the global recession (OECD, 2014, p. 343), and predictions indicate that this is set to reach 7.2 million by 2025 (Altbach et al., 2009). This trend is reflected within vocational higher education more specifically, especially Luxembourg (49 per cent of vocational higher education students), New Zealand (21 per cent), Australia and Denmark (both 11 per cent) (OECD, 2014, p. 354). Globally, the OECD inform us that 29 per cent of the 450 educational policy reforms examined by the OECD between 2008 and 2014 target vocationally oriented/work-based education as well as internationalisation (OECD, 2015).
    • Global Perspectives on Work-Based Learning Initiatives

      Talbot, Jon; University of Chester (IGI Global, 2018-06-15)
      The book is the first to appraise developments in Work based learning from a global perspective. 'Work based learning' (WBL) in the context of a formal programme of study in higher education is defined as all forms of learning relevant to the workplace to include closely related terms such as Work Integrated Learning, Work Applied Learning and Work Related Learning. Three types of WBL can be described: learning for students currently outside the workplace seeking to enter it gaining experience in the form of a work placement; learning for students who are part located in the workplace and part in an educational institution typically in the form of an apprenticeship and learning for students fully engaged in the workplace studying part time. All three forms of WBL are increasingly common around the world in response to the perceived deficiencies of the traditional curriculum as part of a desire on the part of students, employers and policy makers to create learning more relevant to the labour market and workplace. The book reviews all types on WBL practice in ten countries- Australia, New Zealand, Nigeria, Japan, South Africa, Eire, the Netherlands, USA, Germany and the UK.
    • Globalization and International Students: Re-modelling Micro-international Aspects for the Entrepreneurial University

      Hancock, Connie; Stokes, Peter; Moore, Neil; University of Chester
      In the highly competitive higher education (HE) market for international students, the adoption of entrepreneurial approaches to internationalization by universities and higher education institutions (HEIs) is imperative in order to ensure a sustainable organizational future. Due to program popularity, HEI business schools often find themselves at the forefront of internationalization. While an appreciation of the need for ‘entrepreneurial’ behavior with regards to macro-aspects of internationalization (for example, international recruitment and market development) is longstanding, a developed understanding of, and the extension of ‘entrepreneurial’ approaches into the micro-contexts (i.e. student experience in the classroom setting) remains surprisingly understudied, particularly at the micro-operational level. This chapter adopts an inductive case study approach, focusing on a HEI business school undergraduate cohort in the United Kingdom (UK). The study collected data via semi-structured interviews, focus groups and questionnaires conducted with students and academic staff involved in internationalization. Overall, the study generates a micro-portrayal of the issues faced by a UK HEI business school as it attempts to develop ‘entrepreneurial’ approaches to, and models for, its internationalization strategy. Specifically, the chapter develops insights into the challenges associated with student experience and linguistic engagement, program design and delivery and highlights areas of potential development. These findings and their implications enable HEI business schools to rethink and remodel ways in which issues originating in macro-aspects of internationalization can be successfully addressed at the micro-level.
    • Going it Alone or Working as Part of a Team: The Impact of Human Capital on Entrepreneurial Decision Making

      Hancock, Connie; Hormiga, Esther; Jaría-Chacón, Natalia; University of Chester; University of Barcelona
      This paper endeavours to measure the effect that human capital has on the decision taken by the entrepreneur to pursue new venture creation either in a lone capacity or collaboratively. This study applies a logit model to investigate the research relationships. The results show that three factors (experience, social perception and extrinsic motivation) are relevant in the decision to initiate a new venture either in a lone capacity or as part of a collaborative undertaking. The results indicate that previous experience holds the greatest significance on the decision taken by entrepreneurs to ‘go it alone’, with factors relating to social perception and extrinsic motivation chiefly predicting a decision to work collaboratively. The findings of this study provide new insight and evidence with regard to the factors that influence a key decision in the start-up process: that of continuing in a lone capacity, or proceeding as part of an entrepreneurial team.
    • GREXIT, Openness, Transparency and Honesty in Systems (GOTHS): Public Affairs Reflections on Changing Economies and Societies

      Harris, Phil; University of Chester (Wiley, 2015-08-17)
      Editorial Financial capacity and political perspicacity are inversely correlated. Long-run salvation by men of business has never been highly regarded if it means disturbance of orderly life and convenience in the present. So inaction will be advocated in the present even though it means deep trouble in the future. Here, at least equally with Communism, lies the threat to Capitalism. It is what causes men who know that things are going quite wrong to say that things are fundamentally sound.’ Galbraith (2009), The Great Crash of 1929. Page 194 The rumbles of the fallout from the 2008 financial crisis are still with us as the EU has put together another bailout proposal for Greece as a member of the Euro Zone. One wonders whether monitoring and support for quality fiscal management of economies within the Euro Zone have been as robust and rigorous as it should have been. Clearly something for the banks, finance ministers, businesses and economists to reflect on as the Greek Banking system is propped up by Central European economies. Good basic banking is paramount; one can only borrow what one can payback at a realistic rate or one starts moving into areas of usury level re-payments and financial distrust and disharmony in society. To tread carefully, stimulate business, civic society, creativity and be supportive of well managed economies seems to be the general rule that works. Finance and international banking is increasingly attracting major public affairs activity, partly a result of the failures in the system which led to the financial crash in 2008. Bankers were not the only people to blame for the crash but also central bankers and other international financial regulators who bear the responsibility too, who mishandled the crisis and failed to keep economic imbalances in check and for not exercising proper oversight of institutions. The development of the Asian Infrastructure Investment Bank and gradual roll out of the RMB as a world trading currency may lead to greater transparency and balance on theworld financial scene and help stimulate better global regulation of markets and currencies. The signs are good that this will happen. Clearly reform of financial institutions to cope with the rapid speed of financial trading, markets and shifting trends in world trade and investment is needed, underpinned by greater transparency and regulation. The issue contains arange of articles.
    • Guest editorial

      Scott, Deborah; Nottingham, Paula; Wall, Tony; University of Chester, Middlesex University, University of Chester
      Guest editorial for Special Issue: Creativity in Work-Applied Management. The editorial contextualises and introduces each of the articles published in the special issue. It considers the contribution creativity may make in work-applied management in the global situation at the time of publication, when extensive changes to working practices were being experienced due to strategies to control the pandemic caused by the virus COVID-19.
    • Heroes and Helpers, Victims and Villains: A syntagmatic analysis of manager stories

      Rostron, Alison I.; University of Chester (British Academy of Management, 2015-09-08)
      This paper builds on the growing body of work using narrative as a means of both conceptualising and researching identity. Drawing on the work of Propp, it presents a method of syntagmatic analysis which attends to the narrative plots underpinning stories, and the narrative roles adopted by the narrator and roles ascribed to others. The paper presents research into manager workplace identities at a UK Social Landlord. It demonstrates how a syntagmatic analysis of manager stories reveals rich insights into the workplace identities of managers, and the identity work they undertake in order to construct and sustain such identities. It further reveals how managers personally position themselves in relation to the range of possible organisational functions of a manager, and in relation to the organisation and other organisational actors. By attending to individual stories, such analysis also draws attention to the plurality of manager experience.
    • Higher Degree Apprenticeships as Drivers for Social Change and Opportunity

      Rowe, Lisa; University of Chester
      This case study examines the impact that Higher Degree Apprenticeships have as drivers for social change and opportunity. It underpins a Chapter which explores the journey of Higher and Degree Apprenticeships.
    • Higher Education Academy impact study report - University of Chester

      Willis, Karen; University of Chester (2007)
      This study aims to examine aspects of the impact of work based learning on both employees and employers and forms part of a larger scale study undertaken by the HE Academy. Employees who had successfully completed work based learning programmes of study at undergraduate level (excluding Foundation Degrees) were interviewed as, where possible, was their line manager or employer representative. Several issues arose concerning access to employers for interviews, which in some cases extended to difficulties in gaining access to former learners from organisational cohorts. Evidence emerging from the study highlights the effectiveness of higher level negotiated work based learning programmes in developing employees in ways that extend beyond role-specific competence. In particular, benefits in the development of self-awareness; learning to think and question; and improved confidence and work performance were valued by employees and employers alike. Work based learning projects, involving the reflection on practical experience, were thought to have benefited both individuals and organisations. More than half of the employees interviewed have since changed jobs or gained promotion, and the majority are now engaged in further higher level programmes of study. Employer support is seen to be an important factor for most learners, but not for all. The role of the HE tutor, though, is seen by learners as central to their success. Credit accumulation and accreditation of prior learning and experience are significant stages in engaging learners and facilitating their progression. Most learners are highly self-motivating, but cohort learners on programmes designed through employers need to be supported by them in the course of their studies. In-house programmes linked to assessment for HE accreditation need to be well-integrated and learners clearly advised by the employer on the commitment and expectations.
    • HIGHER EDUCATION OUTREACH: EXAMINING KEY CHALLENGES FOR ACADEMICS

      Johnson, Matthew; Danvers, Emily; Hinton-Smith, Tamsin; Atkinson, Kate; Bowden, Gareth; Foster, John; Garner, Kristina; Garrud, Paul; Greaves, Sarah; Harris, Patricia; et al. (Informa UK Limited, 2019-02-04)
    • Historical and Contemporary Contexts: The Representation and Character of ‘Modern’ Organizations

      Stokes, Peter; University of Chester (Kogan Page, 2016-04-01)
      Chapter 2: Historical and Contemporary Contexts: The Representation and Character of ‘Modern’ Organizations Peter Stokes Objectives This chapter aims to outline the modernistic and positivistic philosophies and paradigms which underpin contemporary markets, management and organizations by: • elaborating the historical context of the role of the enlightenment and the emergence of science; • explaining the development of the Industrial Revolution, the development of positivism and the recognition of modernism and its powerful implications for the shape and nature of organizations and management; • elaborating the nature and role of Taylorism and Fordism as consequences of the general modernistic movement and events; • contextualising modernism and positivism by developing a conceptual understanding of epistemology and frames of reference; • providing examples of modernistic effects in organizations such as hard and soft management and corporate cultures, key performance indicators and metrics, audit cultures, managerialism, McDonaldization and the role of fashions and fads in management thinking and ideas. Introduction Chapter One mapped out the contemporary nature of the work and organizations and their environments, in local and global terms, and underlined the contexts and issues which have become important for organizations. The Chapter now proceeds to examine modernism and the phenomena of, for example, managerialism, Taylorism and McDonaldization and how they have endured as powerful influences on contemporary work settings. The management of change and evolution have been a recurrent experience in business and organizations generally. It has become common to read in texts that, in the contemporary era, change is happening at an unprecedented rate and on a global scale. However, organizations and societies have always undergone change. At times, this change has seemed radical and unpredictable whilst at other times there have been periods which have provided a semblance of stability and continuity (Linstead, Fulop and Lilley, 2009:619). Historically, it is possible to cite many major events which have caused severe and extensive disruption to established society processes and structures which have caused companies and organizations to go bankrupt and disappear forever. Changes might be relatively small or, alternatively, may be on a continental scale. These might include major tragedies such as, for example, plagues and illnesses (the Black Death and the post-First World War influenza outbreak (1918-1919) both of which killed hundreds of thousands of people and brought about significant transformations in social hierarchies, land and wealth distributions); conflicts (such as World War I and II (1914-18 and 1939-1945)) and economic collapses and depressions (The Wall Street Crash (1929) and the ‘Credit Crunch’ Recession (2008)). Moreover, whatever changes are taking place in a period, different periods of history are characterised by particular values and beliefs regarding the drivers that shape the epoch. Such beliefs are likely to change over time and acknowledging this is important for contemporary managers and organizations because by generating an appreciation of this it will facilitate a better understanding of the energies and forces at play in the contemporary world and workplace. A key philosophy that has shaped the 20th and 21st Centuries has been that of modernism which can be considered to have followed on from pre-modernism. Modernism can be considered to have exerted influence from the mid-1600s until the contemporary era, whilst Pre-modernism embraces Ancient History (that is, for example, Ancient Greek, Roman and other civilizations of the surrounding eras) leading up towards the early Medieval period (Cummings, 2002). Modernism is important to understand because the values it embodies are very different from those that prevailed in the preceding pre-Modern and Medieval eras.
    • Hotel Employer’s perceptions of employing Eastern European employees: a case study of Cheshire, UK

      Lyon, Andrew; Sulcova, Dana; University of Chester (Cognizant Communication Corporation, 2009-02-01)
      This article examines and reveals hotel employer’s experiences of employing Eastern European workers in Cheshire in the UK. Cheshire has a vibrant and significant visitor economy, with its main tourist destination Chester receiving over 8 million visitors a year and has over 30% of its income generated from the tourism, retail and hospitality sectors. There is almost full employment in many parts of the region and many employers struggle to fill vacant positions, particularly at the lower skill levels. Many visitor economy employers are now reliant on migrant labour from Eastern Europe. The objectives of this study are to examine the experiences of employers of Eastern European employees and to compare and contrast the contribution of Easter European employees and local employees using six key themes. This article analyses the outcome of in-depth, one-to-one interviews with accommodation employers from Cheshire in the north west of England in the UK. The findings suggest that some employers can put forward a number of clear, positive reasons for employing Eastern European workers. These reasons are mainly driven by the migrant workers having certain abilities which British employees lack. On the other hand however, some employers also suggest that Eastern European workers have certain limitations which could have implications for the quality of service delivery. Key words: Migrant workers, quality, employer perceptions
    • How and why are hourly paid employees motivated to work in a family owned food manufacturing sector SME within the United Kingdom?

      Manning, Paul; Bellamy, Lawrence; Sheffield, Duncan J. (University of Chester, 2020-09-10)
      The purpose of this study is to establish how and why hourly paid employees are motivated to work in a family owned food manufacturing sector SME within the United Kingdom. The study also seeks to identify and understand how these motivational factors are contingent on hierarchical level and life stage within hourly paid employees in UK food manufacturing SMEs, in order to develop an understanding of work-based motivation among hourly paid employees from a manager’s perspective. The research uses a case study approach within a third generation family-owned cheesemaker. The results of this study suggest, within the particular work environment and sample of respondents under review, that motivation originates from a combination of intrinsic factors, extrinsic factors and social influences. Using survey questionnaires and semi-structured interview techniques, the research established the main a priori themes driving work motivation within the organisation under review, namely; (1) job security, (2) financial motivation, (3) the work itself, and (3) changes in motivation over time. The results also identified a number of a posteriori themes which were of particular importance to the participating respondents, namely: (1) camaraderie and teamwork, (2) that the organisation was a progressive company with an enviable reputation, and (3) overtime. The study indicates that social influences can have a profound effect on motivation at work and can also be a source of increased productivity within an organisation. For example, camaraderie is proven to be a motivating factor among employees and contributes to workforce stability within the context of this case study. The research findings suggest that workforce stability breeds success and provide a framework for performance improvement based on developing human resource practices that focus on cultivating employee motivation. Identifying the key motivators in today’s society may provide organisations with opportunities to improve productivity through the motivation of their staff. Furthermore, staff retention could increase if workers become more motivated, which may lead to improved efficiency and effectiveness within an organisation. Motivated and committed employees could subsequently increase the competitive advantage of the organisation.
    • How can the Organisational Ambidexterity concept be applied to the automotive industry as it aims to exploit current vehicles sales profit pools and explore autonomous electric mobility services?

      Manning, Paul; Moore, Neil; Moore, Andy (University of Chester, 2022-03-24)
      The Automotive Industry is facing unprecedented disruption from electrification, connectivity, autonomous driving, and diverse mobility. Throughout its 130-year history, the industry has been built on increment change and could now be facing an existential crisis if it does not respond to these disruptors. Organisational Ambidexterity (OA) is the dual challenge of exploiting current profit pools whilst also exploring future revenue streams. The literature presented four antecedent themes that will form the basis of this research (Differentiation vs Integration, Individual vs Organisation, Static vs Dynamic and Internal vs External). The most recent a priori body of knowledge is set against a backdrop of mergers and acquisitions within the automotive industry to achieve globalisation, scale and explore new markets. The current backdrop of facing disruption has received very little attention to date, which this thesis has set out to redress. OA is a social construct, created by the perceptions and actions of the actors within the research site. The nature of disruption is also a mutually constructed reality, assessed by the actors according to their own beliefs on the scale and impact on their organisations and themselves. A subjectivist ontological approach is taken, with an interpretivist epistemology viewing the world as assimilated through perception and discourse. This research is qualitative, using semi-structured in-depth elite interviews to gather data, and represents privileged access. Analysis will be using the Constant Comparative Method, with the coding steps carried out manually. The researcher is embedded in the research setting and will take a participant-observer approach. This methodology of elite interviews, reinforced with emic indwelling and manual coding, delivered rich insights in the current context of the automotive industry. This thesis makes contributions on three fronts. The contribution to theory provides an upto-date view of OA within the automotive industry, assesses the relevance of the four antecedent themes, and identifies three emergent themes – Collaboration, Speed and Scale. The contribution to practice is to provide managers and organisations insights and guidance on how OA could be applied. The findings provide privileged insights into how collaboration operates, identifies some of the challenges, and empathises with the Traditional and Contemporary OEM’s and their different stances. Outside of the Automotive industry, any industry that is facing disruption can gain transferrable insights. The contribution to methodology is demonstrating that elite interviews, underpinned by emic indwelling, can deliver rich insights from a privileged setting.
    • How leaders step up successfully into demanding leadership roles and sustain that success

      Rowland, Caroline; Shaw, Peter A. (University of Chester, 2011-06)
      This is the supporting documentation submitted for the degree of Doctor of Philosophy by publication. The research issues addressed were the extent to which the four Vs of vision, values, value-added and vitality are pre-requisites for an individual to be able to step up successfully into demanding leadership roles, and at times of major change, what are the key requirements that enable an individual to continue to step up into demanding, leadership roles successfully and sustain that success? The proposition which has been tested in a wide range of contexts is that leaders step up successfully if they apply a balance of the four Vs of vision, values, value-added and vitality. The research concluded that continuing to step up successfully and sustaining that success involves a clear focus on coherence, context, courage and co-creation. It is the active interplay between these two sets of requirements which determine whether a leader is able to cope successfully with demanding leadership challenges in a sustained way. This relationship is illustrated in the diagram below. The research was based on an exploratory approach which was inductive whereby the perspectives of a wide range of senior leaders were sought both in terms of their experiences and what was observed. The research also included an element of auto-ethnography. The approach of the four Vs was published in the book, “The Four Vs of Leadership: vision, values, value-added and vitality”. This framework was tested with a wide range of senior level leaders in different sectors. The rigorous use of this framework was then applied to develop clarity of thinking in areas such as career choices, decision-making, business coaching and the taking on of new opportunities which were set out in a sequence of subsequent books. The interplay of the four Vs and four Cs has contributed to the leadership impact of a range of senior leaders at times when they have been handling rapid change. The work furthers understanding about sustaining leadership effectively through times of turbulence.
    • Human capital, international standards

      Stokes, Peter; Wall, Tony; De Montfort University; University of Chester (Springer, 2019-09-26)
      The drive for progress is a central underlying tenet of the development of the UN Sustainable Development Goals (UN-SDG), and any form of progress will involve resources, structures and protocols. Yet it is also recognised that all of these are necessarily driven through human resources, or more generally expressed, people/human beings, thus, it is important to focus attention on the human dimensions that are ultimately the driver of initiatives such as the UN-SDG. The establishment of national and international standards can play an important role in this and constitute mappings and protocols which seek to span, encompass and codify recommended conditions, practice, and processes in relation to a given product, domain, or phenomenon (Stokes et al, 2016). The process of their drafting almost invariably involves consultation with a wide array of stakeholders and the resultant documents provide employees, managers, directors, and policy makers with guidelines which inform and work as a guide to ‘good practice’ (Crawford-Lee and Wall, 2018, forthcoming)...
    • Human resource development as a strategic tool for developing the Omani economy: The case of Duqm Special Economic Zone in Oman (DSEZ)

      Harris, Phil; Perrin, David; Al Zeidi, Sarhan S. (University of Chester, 2016-12)
      Research is increasingly acknowledging the pivotal role of national human resource development (NHRD) in economic development. There is a growing call to conduct research in country-specific contexts to further explore this concept and the factors that influence its outcomes. The concept differs from one country to another; therefore, many HRD studies focus on one country. However, few have focused on the Middle East region, and there has been even less research on Oman. The aim here is to fill this research gap by analysing Oman’s HRD practices. Specifically, the intent is to identify the gap in skillsets in Oman and to develop an NHRD model that is appropriate for the country’s economic requirements for national skills development.
    • Identifying barriers to the adoption of Certificated and Experiential Accreditation/Recognition of Prior Learning: A global perspective

      Talbot, Jon; University of Chester (2019-01-25)
      The presentation reviews research into practice in the UK and beyond to identify barriers to adoption and examples where there has been a systemic increase. The various terms used to describe practice are outlined and its application in the UK and beyond briefly reviewed. The presentation will refer to national, institutional and pedagogical constraints to the wider adoption of practice. Two national examples are cited where practice appears most widespread- the USA and France. Possible explanations are cited and examples of institutional practice in each country described. Finally lessons from a global perspective are used to highlight opportunities and constraints in the UK.