While the Faculty of Business and Management is predominantly concerned with teaching and learning, it also offers a number of business services, from consultancy and research to in-house and bespoke training. The Faculty also manages the University's widely acclaimed work-based learning facilities.

Collections in this community

Recent Submissions

  • Coaching and ethics in practice: dilemmas, navigations, and the (in)spoken

    Wall, Tony; Hawley, Rachel; Iordanou, Ioanna; Csigás, Zoltan; Cumberland, Nigel; Lerotic-Pavlik, Nathalie; Vreede, Alex; University of Chester; European Mentoring and Coaching Council (2018-05-23)
    This Research Policy & Practice Provocations Report is the third issue in a series which aims to influence how we think about and how we conduct coaching and mentoring research. Developing our ethical compass is challenging but rewarding process as part of the professional development of coaching and mentoring practice. This report brings you an opportunity to refresh your thinking regarding ethics and ethical issues, and prompts us to consider expert perspectives towards illustrative challenges. Ethics and ethical practice are often seen as crucially important, both professionally and morally (Wall, Iordanou, Hawley and Csigas, 2016), and indeed has been found to be an area which is especially important to the high impact world of the coach and mentor (Wall, Jamieson, Csigás, and Kiss, 2017). In the last Provocations Report, for example, we highlighted an important question that needed to be addressed: “What might be the ethical tensions in evaluating coaching?”.
  • A qualitative investigation into practitioner perspectives of the role of customers within the design and delivery of local government contact centre services

    Moore, Neil; Nott, Derek J. (University of Chester, 2018-07-12)
    Local authorities have experienced significant cuts in income whilst grappling with increased demand, an aging population and welfare reform. This pressing imperative has driven local authorities to challenge their sense of self and in doing so consider the participative role that customers can and do play. This study sought to examine practitioner perspectives of customers, their role, impact and constraining and enabling factors within the design and delivery of local government contact centre services. There is limited empirical research on practitioner perspectives of the role of customers within a local government environment. There are multiple terms used to describe the concept of customer but an absence of established approaches to examine the role that customers play within socially constructed phenomenon within local government demonstrating a gap in current academic thought. Whilst the rationale for involving customers in local governance is debated, the application of theory in to practice is limited thereby further constraining the opportunity for local authorities to leverage potential benefits afforded through participative approaches to the design and delivery of contact centre services. An interpretivist stance was adopted with qualitative techniques employed within the research. Using a priori codes developed through the review of extant literature, thematic analysis of forty-four customer service strategies spanning single tier, upper tier and metropolitan local authorities was undertaken. Themes were further developed through analysis of transcripts from seventeen semistructured interviews with managers responsible for the design and delivery of local government contact centre services. This research highlighted the differing and often contradictory practitioner perceptions of the concept of customer and the role that customers play in the design and delivery of local government services. Whilst organisations espoused a desire to progress participative principles due to the potential benefits afforded through such approaches, the extent to which these were operationalised by practitioners was limited and this coupled with a perceived sense of passivity on the part of customers resulted in little or no positive impact on current service performance. As extant literature and research is limited on the role of customers within local government, this study expands current academic thought providing particular insight on the practitioner perspective. The research findings provide a robust foundation on which theorists and practitioners in particular can formulate participative strategies and associated policies thereby providing meaningful opportunities for customers to co-design and co-deliver local government services and through which potential benefits, financial and non-financial, can be realised.
  • Ubuntu in adult vocational education: Theoretical discussion and implications for teaching international students

    Tran, Ly Thi; Wall, Tony; Deakin University; University of Chester (2018)
    Evidence now calls into question the efficacy and appropriateness of pedagogical practices that force international students to adapt to economically-driven and Eurocentric expectations. As a response to calls for alternative perspectives, this paper introduces the construct of Ubuntu, an African worldview prioritising ‘humanness’ and interconnectedness, and utilises it as a conceptual lens to examine the key tenets of engaging pedagogical practices in teaching international students. The findings point to three main ways that the Ubuntu perspective can manifest in teaching international students: humanness, interconnectedness, and situatedness. The paper offers new insights into how an under-researched, non-western human wisdom – Ubuntu – can be used to interpret international education practice. In doing so, it contributes to both theory building and provokes consideration of an alternative pedagogical lens. In particular, the paper draws on Ubuntu as a critical framework to challenge the conventional ways of viewing international students as the ‘other’ in ‘our’ educational system.
  • An Investigation into the Influence of Social Media Message Context on Retailer-Consumer Interaction: A Case Study from the Lens of a UK Retailer

    Ashford, Ruth; Manning, Paul; Smith, Philip (University of Chester, 2018-07-13)
    This thesis investigates social media and retailer-consumer interaction with a research site of a well-established medium sized specialist retailer within the outdoor activities sector (the case organisation), selling goods and services online, and offline from physical retail stores across the United Kingdom (UK). The research investigates the case organisation’s response to the development of social media channels, with the purpose of developing understanding of the influence of content posted by the retailer on Twitter and Facebook platforms. The ease of access of these social media communications allowed the researcher to freely view the context of the case organisation’s activity and helped shape the questioning of research participants in their face-to-face semi-structured interview. The research aimed to develop understanding, and therefore qualitative methods were most appropriate. The philosophical assumptions were for a subjectivist ontology and interpretivist epistemology. The theoretical framework of uses and gratification theory (UGT), provided a priori themes to identify the retailer’s postings into social, entertainment or information value to the consumer. This study demonstrates that the case organisation’s posting activity on its primary Twitter and Facebook accounts, were predominantly of information value to the consumer, whereas users appeared to interact more with postings that were of social or entertainment value. The apparent under resourcing of the specialist product sub-community accounts (S1 and S2) appears to be suppressing social media activity, and thereby interaction with community members. But by reassigning management of S1 and S2 activity to generalists within the social media team, these research findings indicate that the case organisation is putting the close ingroup interaction that these sub-communities serve at risk. The one store-based subcommunity Facebook account (S3) was achieving a more balanced mix of user interaction than the case organisation’s primary account; indicating that local staff involvement was a motivating factor in consumer interaction. These research findings indicate that by re-evaluating the context of messages posted on its primary Twitter and Facebook accounts, and the involvement of local store account activity, consumer interaction on these channels will increase. Furthermore, the research findings suggest that by developing a transparent corporate social media strategy, that includes clear policy and operating procedures, those actors on the periphery of social media activity will benefit from the resultant clarity of understanding. And the call for training in managing social media activity for business by these actors can be addressed and delivered within the framework of a robust social media strategy. While there are inherent limitations in researching a single-case organisation, the generous access granted to the researcher provided a unique opportunity to investigate the research aim and objectives in a real-world setting. Moreover, this indepth study of Twitter and Facebook activity at the case organisation contributes to theory and practice by providing new insights and understanding on the influence of message context on consumer interaction from the lens of a specialist retailer.
  • Creative writing for health and wellbeing

    Wall, Tony; Field, Victoria; Sučylaitė, Jūratė; University of Chester; Canterbury Christ Church University; Klaipėda University (2018)
    Creative writing for health and wellbeing has emerged from a constellation of arts-based practices which have been explicitly linked to health and wellbeing, that is, a set of practices which are recognised as having a role in “resolving the social and cultural challenges facing today’s world” (UNESCO, 2010, p.8). With a burgeoning empirical base of evidence of the role and impacts of arts-based practices for health and wellbeing, there is an increasing acknowledgment that such practices can help “keep us well, aid our recovery and support longer lives better lived [and] help meet major challenges facing health and social care… ageing, long term conditions, loneliness and mental health” (APPG, 2017, p.4)...
  • Tourism and health, risks and challenges

    Hindley, Ann; Marmion, Maeve; University of Chester (Springer, 2018)
    Whilst the entry ‘tourism, health and well-being’ articulates the consensus that tourism experiences can have health benefits for individuals and societies, there are also health risks involved when it comes to international travel. Tourists and tourism organisations need to be aware of and to manage such risks in order to mitigate the potentially far reaching health consequences. By its nature, tourism involves the movement of people from place to place and as such increases the unplanned exposure of tourism stakeholders to a variety of health related risks. This entry takes a tourism, tourist and community perspective rather than a health or medical practitioner stance, in order to highlight some of the risks and challenges that may emerge in the context of tourism and health.
  • Markets, Festivals and Shows: Sustainable Approaches to Gastronomic Tourism Through Collaboration

    Hindley, Ann; Wall, Tony; University of Chester (Routledge, 2018)
    This chapter reveals how and why gastronomy has been used as a tourist attraction by markets, festivals and shows in Cheshire (England). It demonstrates how gastronomy can be used to increase visitor footfall and provide an economic stimulus in rural and urban areas. It considers how gastronomy can also be used to provide the solution to or raise the profile of social and environmental factors. The Nantwich Food Festival is used as the main case study, supported by examples from the Foodies Festival Tatton Park, The Royal Cheshire County Show and the Rode Hall Farmers’ Market. The aim is to understand how varying needs within the local and wider community were identified and then met through farming-related events, which expanded or metamorphosed into their present form with gastronomy used as a pull-factor. Contemporary trends towards healthy eating, sustainable consumption, experiences and collaboration are acknowledged. UK consumers are increasingly seeking local, organic, non-GM, free-range, free-from and quality assured produce that is ethically produced, safe and traceable. ‘Foodies’ and culinary tourists continue to be drawn to unique and authentic food experiences, while gastronomic tourism events increasingly boost visitor numbers through the regular appearance of reality TV and celebrity chefs.
  • Tourism, Health and Well-being

    Marmion, Maeve; Hindley, Ann; University of Chester (Springer, 2018)
    There is a well-established interrelationship between travel, tourism and health. Indeed, the motivations to participate in early forms of tourism related closely to ideas of well-being, wellness and health, and places or destinations that focus on offering perceived health benefits have long been recognised. Contemporary tourism continues to contribute to perceived health and well-being and this entry discusses the personal and social rationale for tourism in this context. For some, there are quite specific and pre-determined health reasons for travel, whereas for others it’s a more implicit sense of escape and relaxation that leads to a greater sense of well-being. If tourism experiences can potentially improve certain health indicators then the role tourism can play in fostering health and well-being should be recognised in order to advance the good health and well-being agenda.
  • Arts based approaches for sustainability

    Wall, Tony; Österlind, Eva; Fries, Julia; University of Chester; Stockholm University (Springer, 2018)
    The arts encompass a broad and diverse landscape of interrelated creative practices and professions, including performance arts (including music, dance, drama, and theatre), literary arts (including literature, story, and poetry), and the visual arts (including painting, design, film) (see UNESCO, 2006). They have been explicitly linked to sustainable development in higher education at a global level through UNESCO’s Road Map for Arts Education (UNESCO, 2006) and The Seoul Agenda: Goals for the Development of Arts Education (UNESCO, 2010). Specifically, the arts have been deployed to promote human rights, enhancing education, promoting cultural diversity, enhancing well-being and, most broadly, “to resolving the social and cultural challenges facing today’s world” (UNESCO, 2010: 8)...
  • Conjuring A ‘Spirit’ for Sustainability: a review of the socio-materialist effects of provocative pedagogies

    Wall, Tony; Clough, David; Österlind, Eva; Hindley, Ann; University of Chester; Stockholm University (2018)
    Evidence suggests that wider sociological structures, which embody particular values and ways of relating, can make sustainable living and working problematic. This paper introduces ideology critique, an innovative methodological perspective crossing the fields of theology, cultural studies and politics, to examine and disturb the subtle and hidden ‘spirit’ which is evoked when we engage with everyday objects and interactions. Such a ‘spirit’, or ideology, embodies particular models of how humans relate to other humans, animals, and the planet more broadly. This paper aims, firstly, to document and demonstrate the subtleties of how the hidden ‘spirit’ can render attempts at sustainable working futile in the context of education, and then, second, to demonstrate how it can be used to intentionally evoke alternative ‘spirits’ which afford new relationality amongst humans, animals and the planet. In a broader sense, therefore, this paper explores how concepts and political commitments from the humanities, such as ideology critique and ‘spirit’, can help (1) analyse how wider social structures shape our values and beliefs in relation to sustainable learning, living and working, (2) explain how these behaviours are held in place over time, and (3) provoke insight into how we might seek to disrupt and change such persistent social structures.
  • Sustainability in the professional accounting and finance curriculum: an exploration

    Mburayi, Langton; Wall, Tony; University of Chester (2018-08)
    Purpose: Whereas the integration of sustainability into business schools has received increasing attention in recent years, the debate continues to be generic rather than recognising the peculiarities of the more quantitative sub disciplines such as accounting and finance which may of course be intimately linked to professional standards. The purpose of this paper, therefore, is to examine the extent to which sustainability is integrated into accounting and finance curricula in business schools, how, and to understand some of the challenges of doing so. Design/methodology/approach: This paper presents the findings from a systematic form of literature review which draws on the previous literature about how sustainability is embedded into business school curricula and the challenges in doing so. A particular focus is placed on how the ways in which sustainability is integrated into accounting and finance curricula in business schools. Findings: The paper demonstrates that accounting and finance lags behind other management disciplines in embedding sustainability and that institutional commitment is oftentimes a strong imperative for effective integration of sustainability. Practical implications: This paper is a call to practitioners and researchers alike to explore new ways of integrating sustainability in the accounting and finance curricula, including working across boundaries to provide learning opportunities for future accountants, financial managers, and generalist managers. Originality/value: The paper offers an original analysis and synthesis of the literature in the context of the accounting and finance curricula in business schools, and proposed a conceptual framework to further develop sustainability education in the context of business schools.
  • Art-Based teaching on sustainable development

    Wall, Tony; Österlind, Eva; Fries, Julia; University of Chester; Stockholm University (Springer, 2018)
    The connections between art, art making, education, and responsibility in relation to the wider natural and social world have been given increasing attention over the last thirty years. For example, there have been a variety of journal special issues dedicated to art, education, and: ecology (Krug, 1997), social justice and social change (Bolin, 1999), community and responsibility (Carpenter, 2004), ecology and responsibility (Stout 2007), health and wellbeing (Haywood Rolling 2017), and human rights (Kraehe 2017). Such a rise has been linked to trends in the human search for meaning and significance amongst (and resistance against) globalisation, domination of market forces, and an increasingly complex and chaotic environment (Taylor and Ladkin, 2009)...
  • Infusing ethics into Leadership Learning & Development

    Wall, Tony; University of Chester (Routledge, 2018-03-09)
    Whether or not ethics is explicitly covered in leadership learning and development activity, every intervention has the potential to reinforce or disrupt ethical values, standards and behaviours. How it is organised, how it is delivered, what it covers, what it excludes, and who is involved, all contribute to the learning of being an ethical leader. This chapter considers subtle but key considerations in designing leadership learning and development towards ethics. It also highlights cutting-edge research and practice of how to re-orient the content, delivery, assessment, and evaluation, towards infusing greater connectedness and collectiveness in leadership learning and development.
  • Dark Open Innovation in a Criminal Organizational Context: the Case of Madoff’s Ponzi Fraud

    Manning, Paul; Stokes, Peter; Visser, Max; Rowland, Caroline A.; Tarba, Shlomo Y.; University of Chester; De Montfort University; Radboud University; University of Central Lancashire; University of Birmingham (Emerald, 2018-06-11)
    his paper investigates the processes of open innovation in the context of a fraudulent organization and, using the infamous Bernie L. Madoff Investment Securities (BLMIS) fraud case, introduces and elaborates upon the concept of dark open innovation. The paper’s conceptual framework is drawn from social capital theory, which is grounded on the socio-economics of Bourdieu, Coleman and Putnam and is employed in order to make sense of the processes that occur within dark open innovation. Given the self-evident access issues, this paper is necessarily based on archival and secondary sources taken from the court records of Madoff v New York—including victim impact statements, the defendant’s Plea Allocution, and academic and journalistic commentaries—which enable the identification of the processes involved in dark open innovation. Significantly, this paper also represents an important inter-disciplinary collaboration between academic scholars variously informed by business and history subject domains. Although almost invariably cast as a positive process, innovation can also be evidenced as a negative or dark force. This is particularly relevant in open innovation contexts, which often call for the creation of extended trust and close relationships. This paper outlines a case of dark open innovation. A key implication of this study is that organizational innovation is not automatically synonymous with human flourishing or progress. This paper challenges the automatic assumption of innovation being positive and introduces the notion of dark open innovation. Although this is accomplished by means of an in-depth single case, the findings have the potential to resonate in a wide spectrum of situations. Innovation is a concept that applies across a range of organization and management domains. Criminals also innovate; thus, the paper provides valuable insights into the organizational innovation processes especially involved in relation to dark open innovation contexts. It is important to develop and fully understand the possible wider meanings of innovation and also to recognise that innovation—particularly dark open innovation—does not always create progress. The Caveat Emptor warning is still relevant. The paper introduces the novel notion of dark open innovation.
  • Service-learning and academic activism: a review, prospects, and a time for revival

    Wall, Tony; Giles, Dwight; Stanton, Tim; University of Chester; University of Massachusetts; Stanford University (Emerald, 2018-09)
    Service-learning is an educational movement with roots in academic activism fuelled by commitments to accessibility, social mobility, social justice, community engagement, sustainable development, and learning. Reviewing the voices of the original US ‘pioneers’ and contemporary practitioners over the last 30 years, this chapter argues that (1) contemporary service learning has been ‘mainstreamed’ in various ways, and that (2) such a re-conceptualisation seems to have re-formatted educational commitments in line with contemporary economic-framings and circumstances of higher education. However, it also argues that beyond overt compliance and resistance, it is possible for practitioners and higher education more broadly to create responses and spaces where educational adaptation and transformation can emerge. To facilitate such responses, it is important to embrace the strong driving force of passion and emotion which can drive and sustain change agents in practice. This chapter aspires to revitalise and rejuvenate academic activism as a legitimate catalyst of educational transformation on a global platform.
  • Resilience and the (Micro-)Dynamics of Organizational Ambidexterity: Implications for Strategic HRM

    Stokes, Peter; Smith, Simon M.; Wall, Tony; Moore, Neil; Rowland, Caroline A.; Ward, Tony; Cronshaw, Suzanne; University of Chester; University of Winchester; University of Central Lancashire; Liverpool Hope University (Taylor & Francis, 2018-05-17)
    In the twenty-first century, resilience has emerged as an important topic linked to calls for adaptability, well-being and organizational performance. Extant strategic human resource management (HRM) literature and practices have developed many insights into resilience. However, overall, they have a propensity to conceptualise resilience as being associated with ‘macro-’ and ‘extreme’ situations. This paper complements the prevailing perspective by developing a micro-focus on resilience through the conceptual framework of organizational ambidexterity surfacing under-examined individual resilience in connection with HRM practices. Methodologically, the paper adopts a qualitative approach presenting data from two illustrative contexts: an ‘everyday’ quasi-governmental institution and a prima facie ‘extreme’ pan-international military organization. Using template analysis, a number of valuable themes and similarities are identified. The findings and discussion underline the managerial challenges in handling organizational ambidextrous dynamics and tensions surrounding resilience, positive and sceptical approaches in relation to individual and organizational stances towards HRM practices. As such, the results point at value in HRM managers and practices recontextualising and appreciating ‘extremes’ and resilience more as an everyday (rather than exceptional) phenomenon wherein myriad micro-moments are highly significant in constructing and influencing macro-contexts. This also implies a need to see cynical resistance as normative rather than automatically negatively.
  • Sustainability 2030: a policy perspective from the University Vocational Awards Council

    Wall, Tony; Crawford-Lee, Mandy; University of Chester; University of Bolton (Emerald, 2018)
    Purpose: The policy and practice sphere of higher education, skills and work-based learning has become increasingly problematic in the last few years, and the extent to which sustainability and sustainable development are embedded in policy and practice spaces is a cause for concern. This paper posits a policy perspective from the University Vocational Awards Council (UVAC), the national representative organisation for universities committed to the vocational agenda and an independent voice in the sphere of higher education, skills and work-based learning. Design/methodology/approach: This paper is a reflective policy and practice piece which draws on the latest policy moves by the UK government and associated organisations and engages the latest literature to examine the issues in policy and practice that need to be tackled. Findings: This paper argues for a greater integration of sustainable development into higher education, skills and work-based learning policy and practice, and specifically in relation to (1) creating inclusive workplaces, (2) promoting social mobility, (3) a balanced approach to productivity, health and wellbeing, and (4) embedding educational approaches and methods which promote inequality in workplaces. Originality/value: The paper is the only UK policy perspective explicitly dedicated to sustainability and sustainable development in the context of the sphere of higher education, skills and work-based learning. Although it is focused on UK policy context, it will be of interest to international readers wishing to learn about UK developments and the sustainable development challenges in relation to its apprenticeship, technical and vocational education system.
  • Digital Marketing and Young Consumers

    Maheshwari, Vishwas; Sinnott, Karl; Morris, Bethan; University of Chester; Staffordshire University (Routledge, 2017-11-22)
    The digitalisation of media fuelled by remarkable technological advancement has changed the landscape of the business environment and the variety of functions within it since the initial development of the Internet. This includes key business operations of marketing and its relative activities such as advertising, direct and personal selling, relationship building, branding and brand development for enhancing communication to serve existing and increasing potential segments in a set market. Moreover, significant development of digital media has led to the establishment of the term digital marketing where traditional models and frameworks of marketing could be applied in a more enhanced manner using a variety of digital platforms, drastically improving the promptness and effectiveness of marketing efforts. This includes use of innovative webpages, social media marketing through prominent platforms such as Facebook, Twitter, Instagram and Snapchat and digital channels such as YouTube and mobile marketing applications. The use of digital marketing mediums have been increasingly popular within all demographic segments, especially for the purpose of information searching, fact-finding and establishing trustworthiness before committing to a particular product or a brand.
  • Employee Engagement, Motivation, Resilience, and Leadership: An exploration of relationships within a Higher Education Institution

    Thomas, Mike; Rowland, Caroline; Mulliner, Julie (University of Chester, 2018-02-09)
    This study seeks to explore, in one particular UK Higher Educational Institution (HEI), the relationships between engagement, motivation, resilience and the quality of the relationship between managers and those being managed. A literature review provides salient themes relating to the four concepts of: employee engagement, motivation, emotional resilience, and leadership. The changing landscape of the University sector in the UK is also considered for contextual purposes. A mixed methods approach was used to explore relationships between these four concepts. Methods included: observation, focus groups, questionnaires and interviews. Findings from this study indicate that motivation, resilience, engagement and leadership all interrelate; but that leadership interrelated with the other concepts to a lesser extent. Prerequisites of engagement were found to be motivation and resilience, both of which were inter-reliant and as such were difficult to separate. Prerequisites of motivation and resilience were found to be individuals’ personality characteristics, mind-set and thinking style. Higher quality relationships with managers were consistently associated with higher effort, whereas lower quality relationships ranged from making no difference to the exertion of effort, to being a minor irritation in the background, to adversely affecting effort and resilience. Specific leadership attributes and behaviours were found to be more influential in terms of creating affinity between the line manager and follower which were more likely to positively influence engagement, motivation and resilience. Conclusions indicate that the majority of effort is influenced by an individual’s personality characteristics, mind-set and thinking style. The minority of effort therefore was influenced by external factors such as job enjoyment, as a loci of engagement, and autonomy, as a determinant of engagement. The role of a leader is therefore critical in terms of creating and maintaining an engaging work environment. Certain leadership attributes such as gaining trust, being genuinely caring and compassionate and having a positive outlook were positively associated with the followers having a stronger emotional attachment to the organisation manifesting in increased engagement, motivation and resilience. Practical recommendations for senior leaders in organisations, people managers and HR practitioners include: creating operational clarity and clarity of vision; creating and maintaining a culture of care and support; developing leadership attributes and competencies which are key to achieving an engaged workforce; and implementing practices to facilitate job satisfaction, personal and professional growth and a climate of team collegiality which were found to be the three most important work related factors which positively influenced engagement. This research contributes by bringing a new dimension to employee engagement, motivation, resilience and leadership, adding to the existing literature relating to these four concepts. Three different perspectives are presented and one conceptual approach, relating to these four concepts. Each perspective and approach contains elements which can be applied by HR professionals and organisational leaders to create a culture of employee engagement. This study provides a questionnaire that may be used by other organisations to determine engagement strategies and policies.
  • Work integrated learning for sustainability education

    Wall, Tony; Hindley, Ann; University of Chester (Springer, 2018)
    An encyclopedia article related to work-integrated learning as a form of education for sustainable development.

View more