• Determination of consensus among professionals for community safety terms through a Delphi study

      Warren, Jeremy J.; Hogard, Elaine; Ellis, Roger; University of Chester ; Northern Ontario School of Medicine ; University of Ulster (Palgrave Macmillan, 2013-10-17)
      This article reports the findings from a study of Community Safety professionals (Academics, Policymakers and Practitioners), using the Delphi method to determine common definitions, if any, for Community Safety terms in current usage. The study investigated the differences in the way that the terms were used and understood by the members of the three groups. The study was predicated on the view that the groups of Community Safety professionals probably use the language of Community Safety in different ways. It is suggested that work in the field would benefit from a shared terminology, where the same term has the same meaning for different professional groups.
    • Developing Heads of Department to Manage Quality: An examination of Performance Management Frameworks

      Warren, Jeremy J.; University of Chester (Routledge, 2018-07-03)
      The chapter addresses a number of questions related to the impact of performance management policies and processes upon the delivery of good quality teaching and learning; examining the advantages that can be gained from the analysis of good quality data but also recognising some of the ‘pit-falls and bear-traps’ that may be encountered if decision-makers do not take into account the limitations of an over reliance upon performance metrics. The chapter provides a short historical context to the development of a performance culture in the UK before considering how performance has been both measured and treated in other countries, discussing examples from the Netherlands, Pakistan, Canada, the USA and China that sought to introduce frameworks for the most effective disbursement and use of available funds for Research purposes. The chapter goes on to review some of the formal approaches that have been developed to support performance management and monitoring within organisations, including the Balanced Scorecard, Total Quality Management (TQM) and the European Foundation for Quality Management (EFQM). The conclusion to the chapter starts with an examination of the introduction of the Teaching Excellence Framework (TEF) in the UK, with the resultant need to collect robust performance data to support the metrics already supplied as part of statutory data returns. Finally considering the roles that individuals can play in the delivery and maintenance of quality management systems that enhance institutions and do not act as proverbial mill-stones.
    • “Safer homes”: An evaluation of a reorganization to deal with domestic Burglary within a UK police force

      Warren, Jeremy J.; Hogard, Elaine; Ellis, Roger; University of Chester (Palgrave Macmillan, 2007-07-25)
      This paper describes an evaluation of an initiative to improve performance regarding domestic burglary in a police force in the North of England. The force was not performing well in respect of domestic burglary detections and was required to make considerable changes in order to improve levels of performance. The force undertook substantial organizational restructuring to implement the scheme. The evaluation focussed on the process, outcomes and stakeholder views of the initiative. The changes had a significant effect on burglary detection rates, a moderate effect on numbers of incidents and partnership working at practitioner level, but little effect on relationships with partner agencies at a strategic level.