Facilitating effective change management in the charitable giving trust

Abstract

Given the pace of change and the many aspects of managing change which organisations need to address, effective change management has become an increasingly business critical capability of organisations. The collaborating organisation, The Charitable Giving Trust (TCGT) has embarked on a substantial Information Systems Project which will replace or radically improve all technology infrastructure and information systems used to deliver services to clients. TCGT requires effective change management throughout the project and in addition, the development of organisation capability to manage emergent and contingent change to its systems and business mode. Understanding the potential impact of change on employee well-being is vital, as is helping organisations manage to accept and embrace change. The people within an organisation can be the key to successful change or the biggest obstacle to it. Academic research in the field of change management process and change models was reviewed. The role of organsiational leadership and culture on the organisational propensity and capability to change was investigated. The reserch sought to identify the best practice approaches to change management which can facilitate employee committment to, involvement in and acceptance of change. The areas of academic research informed the research conducted within TCGT. The research sought to identify TCGT current apprach to managing change, in order to inform recommendations for improvement and for adoption of applicable best practice.