e-HR transformation projects within the UK public sector: Critical success factors

Abstract

The paper sets out the findings of a study of e-HR Transformation Projects within the UK Public Sector using the lens of Critical Success Factors. Key problems of training (knowledge transfer) and post-implementation management are critically examined. The vast field of e-HR Transformation theorisation is mapped and the project management approaches are scrutinised. Base on qualitative, interpretive research methods, the results provide a rich empirical data set and show clearly the contested nature of “traditional” Critical Success Factors related to these specific projects. Information is based on the assessment of staff involved in both pre and post implementation situations and their experiences in a project and operational capacity. It is concluded that there are specific Critical Success Factors related to e-HR Transformation Projects which should be highlighted as a focus for attention in the construction of the initial Business Case and prior to the selection of the technical solution. Therefore, implications for the e-HR agenda are advanced and specific recommendations are made for project managers and practitioners.