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The role of grievance redressal mechanisms and sociopsychological factors in fostering trust in cryptocurrency and investment behaviours
Dzandu, Michael D. Osakwe, Christian Nedu Amegbe, Hayford Ogunmokun, Oluwatobi A.
Dzandu, Michael D.
Osakwe, Christian Nedu
Amegbe, Hayford
Ogunmokun, Oluwatobi A.
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Affiliation
University of Westminster; University of Rabat; University of Pretoria's Gordon Institute of Business Science; University of Chester
EPub Date
Publication Date
2025-11-14
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Adobe PDF, 434.89 KB
- Embargoed until 2027-05-14
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Abstract
This study develops a model for understanding the key contextual factors that will foster public trust in cryptocurrency and ultimately investment in it. Specifically, this study tests whether the regulatory factor of grievance redressal mechanism, the social factor of (mass)media influence and psychological factor of perceived integrity of crypto-asset merchants are essential to building public trust in cryptocurrencies and, in turn, willingness to invest. Primary data were collected to test the model using advanced regression analytics. We find that all the identified factors are positively associated with public trust that, in turn, positively predicts cryptocurrency investment intentions. Additional analysis reveals that trust plays an important mediating role. The originality and value of study lies in empirically providing evidence on the contextual and proximate antecedents of trust-building in cryptocurrency, which assists this digital currency ecosystem in designing strategies and interventions that should promote and sustain public interest and trust in the digital asset.
Citation
Dzandu, M. D., Osakwe, C. N., Amegbe, H., & Ogunmokun, O. A. (2025). The role of grievance redressal mechanisms and sociopsychological factors in fostering trust in cryptocurrency and investment behaviours. Technology Analysis and Strategic Management, vol(issue), pages. https://doi.org/10.1080/09537325.2025.2582012
Publisher
Taylor & Francis
Journal
Technology Analysis and Strategic Management
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PubMed Central ID
Type
Article
Language
en
Description
This is an Accepted Manuscript of an article published by Taylor & Francis in Technology Analysis and Strategic Management on 14/11/2025, available online: https://doi.org/10.1080/09537325.2025.2582012
Series/Report no.
ISSN
0953-7325
EISSN
1465-3990
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