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Nurse-led Telephone Triage in Primary Care An Evaluation in South Cheshire

Killey, Mona
; 
Perry, Catherine
; 
Jones, Jenny
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University of Chester
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2002-12
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Health and Social Care
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Abstract
Nurse telephone triage has been present in various health care settings, particularly accident and emergency (A&E) departments, for a number of years. Research has suggested that when planned and implemented carefully, employing experienced and trained nursing staff, nurse telephone triage in either A&E or its more recent primary care context may assist in reducing or reorganising workloads. Given the increased pressure upon primary care staff, the result of increased patient demand and a policy driven shift in health care, nurse telephone triage in this setting may be a welcome addition.
Citation
Killey, M., Perry, C., & Jones, J. (2002). Nurse-led Telephone Triage in Primary Care An Evaluation in South Cheshire. Chester College of Higher Education, Centre for Public Health Research.
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Chester College of Higher Education, Centre for Public Health Research
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http://hdl.handle.net/10034/628104
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Report
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© University of Chester
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9781902275222
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