Language dependent business process outsourcing: A study of delivery methods

Hdl Handle:
http://hdl.handle.net/10034/99748
Title:
Language dependent business process outsourcing: A study of delivery methods
Authors:
Lynchelaun, Neil
Abstract:
Shared services operations are popular operating models delivering non-core activities to their parent companies following several common principles of consolidation, standardisation and leverage of resource, continuously improving best practice and advanced technology across client businesses on a competitive basis charging for services proportionate to their use. Business process outsource providers are held to the same expectations, whilst primarily driving cost competitiveness through wage arbitrage. The low cost locations are experiencing economic growth. Particularly for European language dependent transaction processing, the prospect for further wage arbitrage benefits from new locations is limited. This study investigates how BPO providers might sustain competitiveness, constrained by language dependent wage arbitrage, through new delivery models.
Advisors:
Webb, Paul
Publisher:
University of Chester
Publication Date:
Aug-2009
URI:
http://hdl.handle.net/10034/99748
Type:
Thesis or dissertation
Language:
en
Appears in Collections:
Masters Dissertations

Full metadata record

DC FieldValue Language
dc.contributor.advisorWebb, Paulen
dc.contributor.authorLynchelaun, Neilen
dc.date.accessioned2010-05-25T09:22:18Z-
dc.date.available2010-05-25T09:22:18Z-
dc.date.issued2009-08-
dc.identifier.urihttp://hdl.handle.net/10034/99748-
dc.description.abstractShared services operations are popular operating models delivering non-core activities to their parent companies following several common principles of consolidation, standardisation and leverage of resource, continuously improving best practice and advanced technology across client businesses on a competitive basis charging for services proportionate to their use. Business process outsource providers are held to the same expectations, whilst primarily driving cost competitiveness through wage arbitrage. The low cost locations are experiencing economic growth. Particularly for European language dependent transaction processing, the prospect for further wage arbitrage benefits from new locations is limited. This study investigates how BPO providers might sustain competitiveness, constrained by language dependent wage arbitrage, through new delivery models.en
dc.language.isoenen
dc.publisherUniversity of Chesteren
dc.subjectoutsourcingen
dc.subjectbusinessen
dc.subjectlanguagesen
dc.titleLanguage dependent business process outsourcing: A study of delivery methodsen
dc.typeThesis or dissertationen
dc.type.qualificationnameMBAen
dc.type.qualificationlevelMasters Degreeen
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