The impact of story: measuring the impact of story for organisational change

Hdl Handle:
http://hdl.handle.net/10034/620647
Title:
The impact of story: measuring the impact of story for organisational change
Authors:
Wall, Tony; Rossetti, Lisa
Abstract:
Purpose: The role of dialogue has recently been identified as being important in generating impact in organisations, but the purposeful use of narrative or story-based approaches to effect organisational change and service improvement is still relatively innovative. This paper documents and examines two projects in health and social care settings which aim to generate organisational development and service improvement. Design/methodology approach: The paper evaluates and compares two case studies of story based organisational development and service improvement projects in the UK. This involved developing an appropriate evaluation framework and assessing the impacts in each case using semi-structured interviews and thematic content analysis. Findings: This paper reports the diversity of impacts and outcomes that were generated by the projects. Specifically, it is argued that there is a strong indication that story-based projects best achieve their objectives when clearly linked to key organisational strategic drivers or pathways, as evidenced by robust evaluation. Practical implications: This paper recommends that researchers and practitioners, working with story-based methods, design credible and robust evaluative practices, in order to evidence how their work supports organisations to meet current sector challenges. The paper recommends a flexible evaluation framework for evaluating story-based projects in the workplace. Originality/value: This paper offers new evidence and insight into the impacts and outcomes of using story-based approaches, and a new evaluation framework for these sorts of projects.
Affiliation:
University of Chester
Citation:
Rossetti, L. & Wall, T. (2017-forthcoming). The impact of story: measuring the impact of story for organisational change. Journal of Work Applied Management, 9 (2).
Publisher:
Emerald
Journal:
Journal of Work Applied Management
Publication Date:
12-Dec-2017
URI:
http://hdl.handle.net/10034/620647
DOI:
10.1108/JWAM-07-2017-0020
Additional Links:
http://www.emeraldinsight.com/journal/jwam
Type:
Article
Language:
en
ISSN:
2205-2062
Appears in Collections:
Centre for Work Related Studies

Full metadata record

DC FieldValue Language
dc.contributor.authorWall, Tonyen
dc.contributor.authorRossetti, Lisaen
dc.date.accessioned2017-10-04T15:26:36Z-
dc.date.available2017-10-04T15:26:36Z-
dc.date.issued2017-12-12-
dc.identifier.citationRossetti, L. & Wall, T. (2017-forthcoming). The impact of story: measuring the impact of story for organisational change. Journal of Work Applied Management, 9 (2).en
dc.identifier.issn2205-2062-
dc.identifier.doi10.1108/JWAM-07-2017-0020en
dc.identifier.urihttp://hdl.handle.net/10034/620647-
dc.description.abstractPurpose: The role of dialogue has recently been identified as being important in generating impact in organisations, but the purposeful use of narrative or story-based approaches to effect organisational change and service improvement is still relatively innovative. This paper documents and examines two projects in health and social care settings which aim to generate organisational development and service improvement. Design/methodology approach: The paper evaluates and compares two case studies of story based organisational development and service improvement projects in the UK. This involved developing an appropriate evaluation framework and assessing the impacts in each case using semi-structured interviews and thematic content analysis. Findings: This paper reports the diversity of impacts and outcomes that were generated by the projects. Specifically, it is argued that there is a strong indication that story-based projects best achieve their objectives when clearly linked to key organisational strategic drivers or pathways, as evidenced by robust evaluation. Practical implications: This paper recommends that researchers and practitioners, working with story-based methods, design credible and robust evaluative practices, in order to evidence how their work supports organisations to meet current sector challenges. The paper recommends a flexible evaluation framework for evaluating story-based projects in the workplace. Originality/value: This paper offers new evidence and insight into the impacts and outcomes of using story-based approaches, and a new evaluation framework for these sorts of projects.en
dc.language.isoenen
dc.publisherEmeralden
dc.relation.urlhttp://www.emeraldinsight.com/journal/jwamen
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectorganisational changeen
dc.subjectStoryen
dc.subjectstorytellingen
dc.subjectevaluationen
dc.subjectevaluation frameworken
dc.subjectservice improvementen
dc.titleThe impact of story: measuring the impact of story for organisational changeen
dc.typeArticleen
dc.contributor.departmentUniversity of Chesteren
dc.identifier.journalJournal of Work Applied Managementen
dc.date.accepted2017-09-25-
or.grant.openaccessYesen
rioxxterms.funderQR Grant, Wall, 2016/7en
rioxxterms.identifier.projectQR Grant, Wall, 2016/7en
rioxxterms.versionAMen
rioxxterms.licenseref.startdate2017-12-12en
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