Training and development: challenges of strategy and managing performance in Jordanian banking

Hdl Handle:
http://hdl.handle.net/10034/618102
Title:
Training and development: challenges of strategy and managing performance in Jordanian banking
Authors:
Rowland, Caroline A.; Hall, Roger D.; Altarawneh, Ikhlas
Abstract:
Structured Abstract: Purpose: This paper explores the relationship between organisational strategy, performance management and training and development in the context of the Jordanian banking sector. Design and methodology: Models of strategic human resource management developed in the West are considered for their relevance in Jordan. A mixed methods approach is adopted employing interviews with senior managers and training and development managers, employee questionnaires and documentary analysis. It examines all banks in Jordan including foreign and Islamic banks. Findings: Findings indicate that training and development is not driven by human resource strategy and that it is reactive rather than proactive. Training and development does improve skills, knowledge, attitudes and behaviours but there is little evidence that it increases commitment and satisfaction nor that it contributes to strategic aims in any significant way. The linkages between strategy and training and development are not explicit and strategies are not interpreted through performance management systems. Consequently there is a lack of integration in organisational HR systems and the measurable contribution of training and development to competitive advantage is minimal Practical implications: The paper offers suggestions as to how greater integration between strategy, performance management and training and development might be achieved in the Jordanian context. Originality: This paper is the first detailed empirical study of training and development in Jordan to include considerations of transferability of western models to an Arab culture.
Affiliation:
University of Chester; Hall Consultancy; Al-Hussein Bin Talal University
Citation:
Rowland, C., Hall, R., & Altarawneh, I. (2017). Training and development: Challenges of strategy and managing performance in Jordanian banking. EuroMed Journal of Business, 12(1). DOI: 10.1108/EMJB-01-2016-0001
Publisher:
Emerald
Journal:
EuroMed Journal of Business
Publication Date:
2-May-2017
URI:
http://hdl.handle.net/10034/618102
DOI:
10.1108/EMJB-01-2016-0001
Additional Links:
http://www.emeraldinsight.com/doi/abs/10.1108/EMJB-01-2016-0001
Type:
Article
Language:
en
Description:
Original Research published in EuroMed Journal of Business; This document is the Accepted Manuscript version of a published work that appeared in final form in EuroMed Journal of Business. To access the final edited and published work see http://www.emeraldinsight.com/doi/abs/10.1108/EMJB-01-2016-0001
ISSN:
1450-2194
Appears in Collections:
Chester Business School

Full metadata record

DC FieldValue Language
dc.contributor.authorRowland, Caroline A.en
dc.contributor.authorHall, Roger D.en
dc.contributor.authorAltarawneh, Ikhlasen
dc.date.accessioned2016-08-09T10:41:31Z-
dc.date.available2016-08-09T10:41:31Z-
dc.date.issued2017-05-02-
dc.identifier.citationRowland, C., Hall, R., & Altarawneh, I. (2017). Training and development: Challenges of strategy and managing performance in Jordanian banking. EuroMed Journal of Business, 12(1). DOI: 10.1108/EMJB-01-2016-0001en
dc.identifier.issn1450-2194-
dc.identifier.doi10.1108/EMJB-01-2016-0001-
dc.identifier.urihttp://hdl.handle.net/10034/618102-
dc.descriptionOriginal Research published in EuroMed Journal of Businessen
dc.descriptionThis document is the Accepted Manuscript version of a published work that appeared in final form in EuroMed Journal of Business. To access the final edited and published work see http://www.emeraldinsight.com/doi/abs/10.1108/EMJB-01-2016-0001-
dc.description.abstractStructured Abstract: Purpose: This paper explores the relationship between organisational strategy, performance management and training and development in the context of the Jordanian banking sector. Design and methodology: Models of strategic human resource management developed in the West are considered for their relevance in Jordan. A mixed methods approach is adopted employing interviews with senior managers and training and development managers, employee questionnaires and documentary analysis. It examines all banks in Jordan including foreign and Islamic banks. Findings: Findings indicate that training and development is not driven by human resource strategy and that it is reactive rather than proactive. Training and development does improve skills, knowledge, attitudes and behaviours but there is little evidence that it increases commitment and satisfaction nor that it contributes to strategic aims in any significant way. The linkages between strategy and training and development are not explicit and strategies are not interpreted through performance management systems. Consequently there is a lack of integration in organisational HR systems and the measurable contribution of training and development to competitive advantage is minimal Practical implications: The paper offers suggestions as to how greater integration between strategy, performance management and training and development might be achieved in the Jordanian context. Originality: This paper is the first detailed empirical study of training and development in Jordan to include considerations of transferability of western models to an Arab culture.en
dc.language.isoenen
dc.publisherEmeralden
dc.relation.urlhttp://www.emeraldinsight.com/doi/abs/10.1108/EMJB-01-2016-0001en
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/*
dc.subjectPerformance managementen
dc.subjectTraining and developmenten
dc.subjectHRD Strategyen
dc.subjectCultureen
dc.subjectJordanen
dc.titleTraining and development: challenges of strategy and managing performance in Jordanian bankingen
dc.typeArticleen
dc.contributor.departmentUniversity of Chester; Hall Consultancy; Al-Hussein Bin Talal Universityen
dc.identifier.journalEuroMed Journal of Businessen
dc.date.accepted2016-07-01-
or.grant.openaccessYesen
rioxxterms.funderUnfundeden
rioxxterms.identifier.projectUnfundeden
rioxxterms.versionAMen
rioxxterms.licenseref.startdate2216-08-09-
This item is licensed under a Creative Commons License
Creative Commons
All Items in ChesterRep are protected by copyright, with all rights reserved, unless otherwise indicated.