Hotel Employer’s perceptions of employing Eastern European employees: a case study of Cheshire, UK

Hdl Handle:
http://hdl.handle.net/10034/605878
Title:
Hotel Employer’s perceptions of employing Eastern European employees: a case study of Cheshire, UK
Authors:
Lyon, Andy; Sulcova, Dana
Abstract:
This article examines and reveals hotel employer’s experiences of employing Eastern European workers in Cheshire in the UK. Cheshire has a vibrant and significant visitor economy, with its main tourist destination Chester receiving over 8 million visitors a year and has over 30% of its income generated from the tourism, retail and hospitality sectors. There is almost full employment in many parts of the region and many employers struggle to fill vacant positions, particularly at the lower skill levels. Many visitor economy employers are now reliant on migrant labour from Eastern Europe. The objectives of this study are to examine the experiences of employers of Eastern European employees and to compare and contrast the contribution of Easter European employees and local employees using six key themes. This article analyses the outcome of in-depth, one-to-one interviews with accommodation employers from Cheshire in the north west of England in the UK. The findings suggest that some employers can put forward a number of clear, positive reasons for employing Eastern European workers. These reasons are mainly driven by the migrant workers having certain abilities which British employees lack. On the other hand however, some employers also suggest that Eastern European workers have certain limitations which could have implications for the quality of service delivery. Key words: Migrant workers, quality, employer perceptions
Affiliation:
University of Chester
Citation:
Lyon, A., & Sulcova, D. (2009). Hotel Employer's Perceptions of Employing Eastern European Workers: A Case Study of Cheshire, UK. Tourism Culture & Communication, 9(1-2), 17-28. DOI: 10.3727/109830409787556648
Publisher:
Cognizant Communication Corporation
Journal:
Tourism Culture & Communication
Publication Date:
1-Feb-2009
URI:
http://hdl.handle.net/10034/605878
DOI:
10.3727/109830409787556648
Additional Links:
http://www.ingentaconnect.com/content/cog/tcc/2009/00000009/F0020001/art00003
Type:
Article
Language:
en
EISSN:
1943-4146
Appears in Collections:
Chester Business School

Full metadata record

DC FieldValue Language
dc.contributor.authorLyon, Andyen
dc.contributor.authorSulcova, Danaen
dc.date.accessioned2016-04-19T12:01:52Zen
dc.date.available2016-04-19T12:01:52Zen
dc.date.issued2009-02-01en
dc.identifier.citationLyon, A., & Sulcova, D. (2009). Hotel Employer's Perceptions of Employing Eastern European Workers: A Case Study of Cheshire, UK. Tourism Culture & Communication, 9(1-2), 17-28. DOI: 10.3727/109830409787556648en
dc.identifier.doi10.3727/109830409787556648en
dc.identifier.urihttp://hdl.handle.net/10034/605878en
dc.description.abstractThis article examines and reveals hotel employer’s experiences of employing Eastern European workers in Cheshire in the UK. Cheshire has a vibrant and significant visitor economy, with its main tourist destination Chester receiving over 8 million visitors a year and has over 30% of its income generated from the tourism, retail and hospitality sectors. There is almost full employment in many parts of the region and many employers struggle to fill vacant positions, particularly at the lower skill levels. Many visitor economy employers are now reliant on migrant labour from Eastern Europe. The objectives of this study are to examine the experiences of employers of Eastern European employees and to compare and contrast the contribution of Easter European employees and local employees using six key themes. This article analyses the outcome of in-depth, one-to-one interviews with accommodation employers from Cheshire in the north west of England in the UK. The findings suggest that some employers can put forward a number of clear, positive reasons for employing Eastern European workers. These reasons are mainly driven by the migrant workers having certain abilities which British employees lack. On the other hand however, some employers also suggest that Eastern European workers have certain limitations which could have implications for the quality of service delivery. Key words: Migrant workers, quality, employer perceptionsen
dc.language.isoenen
dc.publisherCognizant Communication Corporationen
dc.relation.urlhttp://www.ingentaconnect.com/content/cog/tcc/2009/00000009/F0020001/art00003en
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/en
dc.subjectMigrant workersen
dc.subjectEmployers perceptionsen
dc.titleHotel Employer’s perceptions of employing Eastern European employees: a case study of Cheshire, UKen
dc.typeArticleen
dc.identifier.eissn1943-4146en
dc.contributor.departmentUniversity of Chesteren
dc.identifier.journalTourism Culture & Communicationen
dc.date.accepted2009-02-01en
or.grant.openaccessYesen
rioxxterms.funderUnfundeden
rioxxterms.identifier.projectUnfundeden
rioxxterms.versionVoRen
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