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ChesterRep is the University of Chester's institutional repository and an online platform designed to collate, store, and aid discoverability of research carried out at the university to the wider research community
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Coaching and ethics in practice: dilemmas, navigations, and the (in)spoken(2018-05-23)This Research Policy & Practice Provocations Report is the third issue in a series which aims to influence how we think about and how we conduct coaching and mentoring research. Developing our ethical compass is challenging but rewarding process as part of the professional development of coaching and mentoring practice. This report brings you an opportunity to refresh your thinking regarding ethics and ethical issues, and prompts us to consider expert perspectives towards illustrative challenges. Ethics and ethical practice are often seen as crucially important, both professionally and morally (Wall, Iordanou, Hawley and Csigas, 2016), and indeed has been found to be an area which is especially important to the high impact world of the coach and mentor (Wall, Jamieson, Csigás, and Kiss, 2017). In the last Provocations Report, for example, we highlighted an important question that needed to be addressed: “What might be the ethical tensions in evaluating coaching?”.
Quantifying system disturbance and recovery from historical mining-derived metal contamination at Brotherswater, northwest England(Springer Verlag, 2016-08-18)Metal ore extraction in historical times has left a legacy of severe contamination in aquatic ecosystems around the world. In the UK, there are ongoing nationwide surveys of present-day pollution discharged from abandoned mines but few assessments of the magnitude of contamination and impacts that arose during historical metal mining have been made. We report one of the first multi-centennial records of lead (Pb), zinc (Zn) and copper (Cu) fluxes into a lake (Brotherswater, northwest England) from point-sources in its catchment (Hartsop Hall Mine and Hogget Gill processing plant) and calculate basin-scale inventories of those metals. The pre-mining baseline for metal contamination has been established using sediment cores spanning the past 1,500 years and contemporary material obtained through sediment trapping. These data enabled the impact of 250 years of local, small-scale mining (1696 – 1942) to be quantified and an assessment of the trajectory towards system recovery to be made. The geochemical stratigraphy displayed in twelve sediment cores show strong correspondence to the documented history of metal mining and processing in the catchment. The initial onset in 1696 was detected, peak Pb concentrations (>10,000 µg g-1) and flux (39.4 g m-2 y-1) corresponded to the most intensive mining episode (1863-1871) and 20th century technological enhancements were reflected as a more muted sedimentary imprint. After careful evaluation, we used these markers to augment a Bayesian age-depth model of the independent geochronology obtained using radioisotope dating (14C, 210Pb, 137Cs and 241Am). Total inventories of Pb, Zn and Cu for the lake basin during the period of active mining were 15,415 kg, 5,897 kg and 363 kg, respectively. The post-mining trajectories for Pb and Zn project a return to pre-mining levels within 54-128 years for Pb and 75-187 years for Zn, although future remobilisation of metal-enriched catchment soils and floodplain sediments could perturb this recovery. We present a transferable paleolimnological approach that highlights flux-based assessments are vital to accurately establish the baseline, impact and trajectory of mining-derived contamination for a lake catchment.
The Realisation of Electric Light in the Early Twentieth Century(De Gruyter, 2015-10-01)Perceptions of electric light in the late nineteenth and early twentieth century witnessed a rapid turnaround of popular opinion on the light source; following its widespread adoption from the 1880s, it was at first met with derision, before perceptions shifted around the fin-de-siècle period, and it eventually grew into the light source that would come to define twentieth century. It evolved from something that was perceived as a symbol of the modern - it was a fantastical presence in the literature of Jules Verne many years before its realisation for example - to something that solidified a sense of modern life. Electricity, Alex Goody writes, 'transformed Victorian Culture', suggesting that "it was electric light that epitomised this transforming power […] the coming of electric light is a transformation of culture at a fundamental level; it marks the coming of what Marshall McLuhan, in Understanding Media, calls 'the electric age' (Goody 2011: 7) Electric light was both symbol and catalyst of the late nineteenth-century emergence of the truly modern world of capitalism and mass-society. McLuhan claims that this early emergence of the electric age had a distinct cultural and psychological impact on the way people thought of modernity: "electric light is pure information […] a medium without a message," further suggesting that its light "has no content, and in this purity it ushers in a modern world where instant communication connects us in a web of interaction"(McLuhan 2001: 8). McLuhan's analysis of the early electric age suggests a continuation of the burgeoning qualities and perceptions of the processes of gaslight - the invention of a networked system of light took the power of lighting away from an individual; people no longer felt as intimate a connection with the light they inhabited as they did in fire or candlelight.
A qualitative investigation into practitioner perspectives of the role of customers within the design and delivery of local government contact centre services(University of Chester, 2018-07-12)Local authorities have experienced significant cuts in income whilst grappling with increased demand, an aging population and welfare reform. This pressing imperative has driven local authorities to challenge their sense of self and in doing so consider the participative role that customers can and do play. This study sought to examine practitioner perspectives of customers, their role, impact and constraining and enabling factors within the design and delivery of local government contact centre services. There is limited empirical research on practitioner perspectives of the role of customers within a local government environment. There are multiple terms used to describe the concept of customer but an absence of established approaches to examine the role that customers play within socially constructed phenomenon within local government demonstrating a gap in current academic thought. Whilst the rationale for involving customers in local governance is debated, the application of theory in to practice is limited thereby further constraining the opportunity for local authorities to leverage potential benefits afforded through participative approaches to the design and delivery of contact centre services. An interpretivist stance was adopted with qualitative techniques employed within the research. Using a priori codes developed through the review of extant literature, thematic analysis of forty-four customer service strategies spanning single tier, upper tier and metropolitan local authorities was undertaken. Themes were further developed through analysis of transcripts from seventeen semistructured interviews with managers responsible for the design and delivery of local government contact centre services. This research highlighted the differing and often contradictory practitioner perceptions of the concept of customer and the role that customers play in the design and delivery of local government services. Whilst organisations espoused a desire to progress participative principles due to the potential benefits afforded through such approaches, the extent to which these were operationalised by practitioners was limited and this coupled with a perceived sense of passivity on the part of customers resulted in little or no positive impact on current service performance. As extant literature and research is limited on the role of customers within local government, this study expands current academic thought providing particular insight on the practitioner perspective. The research findings provide a robust foundation on which theorists and practitioners in particular can formulate participative strategies and associated policies thereby providing meaningful opportunities for customers to co-design and co-deliver local government services and through which potential benefits, financial and non-financial, can be realised.