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MPhil / PhD Theses and Masters Dissertations100
- Understanding organizational identity in UK charities
- The sources of trust: An empirical study of trust and suspension in the Arve valley industrial district
- Decision-making in practice: The use of cognitive heuristics by senior managers
- Collaborative leadership skills: The contribution of a shared leadership model in sustaining leadership longevity
- If a service quality measurement questionnaire is applied across the key stages of the customer relationship lifecycle, would the results provide an insight into current deficiencies with existing service quality measurement tools?